Patient Services Representative - Front Desk - Fremont/Milpitas, CA

Socket.dev; Fremont, Milpitas (CA, CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Socket.dev is seeking a Patient Services Representative - Front Desk to join our healthcare team in Fremont. The role focuses on patient registration, appointment scheduling, and coordinating clinical calls to ensure smooth care delivery.

Ideal candidates bring 0-1 years of customer service, ability to handle payments and insurance verification, and proficiency with multiple computer systems and Microsoft Office. This on-site position supports a welcoming patient experience.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience in healthcare, call center, or retail.
• Proficient in collecting patient payments and understanding Insurance Verification.
• Ability to navigate multiple computer systems simultaneously.
• Proficient with Microsoft Office applications.

Responsibilities

• Greet patients and manage registration and appointment scheduling with high service standards.
• Coordinate and triage clinical calls to appropriate departments.
• Assist patients with forms to ensure accuracy and completeness.
• Maintain a clean, inviting lobby and work area.
• Identify and escalate patient concerns to relevant teams.
• Meet productivity targets while understanding billing and services.
• Enter referrals, manage records, and keep charts up to date.
• Demonstrate reliable attendance to support patient care.
• Perform additional duties as assigned by supervisor.

Skills

Customer service experience

Payment collection

Insurance verification

Multitasking across computer systems

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Position Summary:

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Pay and Hours:

Pay range is $23.50 - $25 hourly. Hours are Monday - Friday, 8 hours daily.

Essential Functions:

• Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.


• Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.


• Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.


• Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.


• Issue Escalation: Identify and elevate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.


• Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.


• Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.


• Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.


• Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Knowledge, Skills, & Abilities:

• High school diploma or equivalent.


• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.


• Proficient in collecting patient payments at the time of service and thorough understand of Insurance Verfiication


• Skilled in navigating multiple computer systems simultaneously.


• Competent in Microsoft Office applications.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:


• Occasionally required to stand, walk, and sit for extended periods.


• Use hands to handle objects, tools, or controls; reach with hands and arms.


• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.


• Occasionally lift, push, pull, or move up to 20 pounds.


• Vision Requirements:


• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note: This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.