Patient Services Representative: Front Desk (712)

Esperanza; Chicago (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

BCBS Medical PPO Plans

Dental & Eye Med Vision Coverage

Tuition reimbursement

10 Paid Holidays + 16 Days PTO

Job summary

Esperanza Health Centers in Chicago, IL is hiring a Patient Service Representative to be the welcoming face of the clinic. You’ll greet patients, manage check-in/check-out, explain services and policies, and help ensure a smooth, respectful patient flow in a busy health care setting.

This role emphasizes bilingual English/Spanish communication, HIPAA compliance, accurate demographics, insurance verification, and assisting patients with sliding fee options.

Qualifications

• Minimum 1 year of admin/front desk experience, preferably in a healthcare setting.
• Bilingual in English/Spanish required.
• Strong interpersonal and customer service skills.
• HIPAA familiarity and ability to handle confidential patient data.

Responsibilities

• Greet patients and families; check-in/check-out; provide appointment and policy information.
• Coordinate with clinical staff; act as communication hub for patients and care teams; adapt workflows for efficiency.
• Register new and returning patients; verify insurance; document demographics accurately; assist with sliding fee programs.

Skills

Bilingual English/Spanish

Customer service

Front desk administration

HIPAA compliance

Communication

Education

High school diploma

Associate degree in healthcare or related field

Job description

Description

Location: 63rd Street – Chicago, IL (4058 W 63rd St.)
Hourly Rate: $19 – $23 /hr

Why You'll Love Working With Us

At Esperanza Health Centers, we’re more than a clinic—we’re a vibrant, mission-driven community where compassionate care meets professional growth. Our team operates under the Patient-Centered Medical Home (PCMH) model, and every day, you’ll be part of making healthcare accessible, welcoming, and personalized.

We believe in supporting you—offering benefits that go beyond the basics:

• BCBS Medical PPO Plans
• Ameritas Dental & Eye Med Vision Coverage
• Tuition Reimbursement (up to $5,000/year)
• 10 Paid Holidays + 16 Days of Paid Time Off

Your Role & Impact

As a Patient Service Representative (PSR), you’ll be the face of Esperanza—a warm, professional first contact who ensures every patient feels seen, heard, and guided. You’ll make an impact by:

Welcoming Patients & Enhancing Care Flow

• Greet patients, visitors, and families using the AIDET framework—acknowledge, introduce, duration, explanation, and thank you—setting a compassionate tone right from the start
• Assist with check-in/check-out, ensuring all required forms are accurately completed
• Provide clear, empathetic information about appointments, services, insurance, and health center policies
• Protect patient privacy in full compliance with HIPAA guidelines

Collaborative Support & Communication

• Join daily huddles as a key voice in ensuring smooth clinic operations
• Act as a communication hub between patients, clinical staff, and care teams
• Adapt on the fly—help adjust appointments or workflows to ensure efficiency in patient care

Registration, Insurance Verification & Financial Support

• Register new and returning patients—updating demographics, verifying insurance, and documenting accurately
• Assess insurance coverage and eligibility; explain sliding fee programs, payment options, and financial responsibilities
• Support patients in understanding and navigating affordable care options

Requirements

What We’re Looking For

Strong interpersonal and customer service skills—you're a warm, welcoming communicator Reliable attention to detail and organizational precision Comfort working in a fast-paced, team-oriented clinical environment HIPAA familiarity and ability to handle confidential patient data with care Bilingual in English/Spanish- required Minimum 1 year of experience in admin/front desk role required, preferably in a healthcare setting. High school diploma or equivalent required; associate degree in healthcare or related field preferred. Experience with AIDET customer service excellence framework, preferred

What You Get in Return

A deeply mission-aligned workplace where your work matters—and you’re valued Opportunities to grow your career in a supportive, community-focused healthcare setting A culture built around trust, respect, and collaboration, where you’ll truly feel part of the family