Patient Services Representative: Front Desk (712)

Esperanza Health Centers; Chicago (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Tuition Reimbursement (up to $5,000/yr

10 Paid Holidays

16 Days of Paid Time Off

Job summary

Esperanza Health Centers on Chicago's West Side is seeking a Patient Service Representative (PSR) to be the welcoming face of the clinic. You will handle check-in/check-out, guide patients through insurance questions, and coordinate with clinicians to ensure a smooth flow of care.

In this role, you will uphold HIPAA standards, assist with appointments, and help patients navigate options for affordable care. A supportive team and mission-driven environment await.

Qualifications

• Strong interpersonal and customer service skills—you're a warm, welcoming communicator.
• Reliable attention to detail and organizational precision.
• Comfort working in a fast-paced, team-oriented clinical environment.
• HIPAA familiarity and ability to handle confidential patient data with care.
• Bilingual in English/Spanish required.
• Minimum 1 year of admin/front desk experience in a healthcare setting.

Responsibilities

• Greet patients, visitors, and families and assist with check-in/check-out.
• Provide clear information about appointments, services, insurance, and policies.
• Protect patient privacy in compliance with HIPAA guidelines.
• Join daily huddles as a voice in clinic operations and act as a communication hub between patients and staff.
• Register new and returning patients, verify insurance, and document accurately.

Skills

Interpersonal skills

Customer service

Bilingual English/Spanish

Teamwork

HIPAA familiarity

Education

High school diploma or equivalency

Associates degree in healthcare or related field

Job description

Location: 63rd Street - Chicago, IL (4058 W 63rd St.)
Hourly Rate: $19 - $23 /hr

Why You'll Love Working With Us

At Esperanza Health Centers, we’re more than a clinic-we’re a vibrant, mission-driven community where compassionate care meets professional growth. Our team operates under the Patient-Centered Medical Home (PCMH) model, and every day, you’ll be part of making healthcare accessible, welcoming, and personalized.

We believe in supporting you - offering benefits that go beyond the basics:

• BCBS Medical PPO Plans
• Ameritas Dental & Eye Med Vision Coverage
• Tuition Reimbursement (up to $5,000/year)
• 10 Paid Holidays + 16 Days of Paid Time Off

Your Role & Impact

As a Patient Service Representative (PSR), you’ll be the face of Esperanza—a warm, professional first contact who ensures every patient feels seen, heard, and guided. You’ll make an impact by:

Welcoming Patients & Enhancing Care Flow

• Greet patients, visitors, and families using the AIDET framework - acknowledge, introduce, duration, explanation, and thank you - setting a compassionate tone right from the start
• Assist with check-in/check-out, ensuring all required forms are accurately completed
• Provide clear, empathetic information about appointments, services, insurance, and health center policies
• Protect patient privacy in full compliance with HIPAA guidelines

Collaborative Support & Communication

• Join daily huddles as a key voice in ensuring smooth clinic operations
• Act as a communication hub between patients, clinical staff, and care teams
• Adapt on the fly - help adjust appointments or workflows to ensure efficiency in patient care

Registration, Insurance Verification & Financial Support

• Register new and returning patients - updating demographics, verifying insurance, and documenting accurately
• Assess insurance coverage and eligibility; explain sliding fee programs, payment options, and financial responsibilities
• Support patients in understanding and navigating affordable care options

Requirements

What We’re Looking For Strong interpersonal and customer service skills—you're a warm, welcoming communicator Reliable attention to detail and organizational precision Comfort working in a fast-paced, team-oriented clinical environment HIPAA familiarity and ability to handle confidential patient data with care Bilingual in English/Spanish- required Minimum 1 year of experience in admin/front desk role required, preferably in a healthcare setting. High school diploma or equivalent required; associate degree in healthcare or related field preferred. Experience with AIDET customer service excellence framework, preferred

What You Get in Return

A deeply mission-aligned workplace where your work matters - and you’re valued Opportunities to grow your career in a supportive, community-focused healthcare setting A culture built around trust, respect, and collaboration, where you’ll truly feel part of the family