Patient Services Representative - Front Desk

Eyesightnh; Portsmouth (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in Portsmouth is seeking a Patient Service Representative to manage the check-in and check-out process for patients, ensuring excellent service and efficient operations. The role requires strong customer service skills, attention to detail, and a high school diploma. Preferred candidates will have experience in a medical office and a good understanding of medical insurance. This position offers a typical office environment.

Qualifications

• 1 year in a customer service role preferred.
• Medical office experience is a plus.
• Understanding of medical insurance is beneficial.

Responsibilities

• Manage patient check-in and check-out processes.
• Educate patients on policies and procedures.
• Ensure HIPAA compliance in patient interactions.
• Address patient questions and concerns effectively.

Skills

Customer service skills

Communication skills

Attention to detail

Education

High school diploma or GED

Job description

Job Summary

This role has ownership of the patient check-in and check-out process. The front desk function acts as a point-of-contact for all non-clinical patient services including scheduling, processing patient payments and insurance documentation, maintaining patient charts and electronic medical records, and maintaining the front desk area.

The Patient Service Rep must work collaboratively with their team, communications, technicians, and doctors to assist in coordination of functions necessary for ensuring an excellent patient experience through accuracy, efficiency and professionalism during the patient visit.

Core Behavioral Values

Honesty. Trust. Responsibility. Dedication to our Patients Care. These behaviors are based on Eyesight’s culture and values critical to support the organizations mission of providing uncompromising care to patients.

Essential Functions

• Accurately complete the check-in process by greeting patients in a courteous and professional manner, educating them about our policies, and ensuring they have completed and all necessary paperwork has been entered into the system.
• Accurately manage the check-out process to ensure all data is correct, verified and recorded for billing before the patient leaves
• Adhere to and provide required documentation on HIPAA regulations with all patients
• Ensure all necessary insurance referrals are in place and proactively follow up when necessary to secure documentation.
• Copy and scan insurance information and follow up to ensure eligibility on insurance is verified
• Address patient questions and elevate as necessary to appropriate contact or department
• Schedule follow up appointments and same day emergency appointments
• Manage check-out process to ensure all data is correct, verified and recorded for billing
• Ensure co-pay and other payment for services and treatments are collected
• Review charts and schedule to ensure appointments are scheduled correctly and contain all necessary information to ensure efficient patient experience.
• Scan patient notes, referrals, and enter all data and call notes for tracking
• Communicate effectively with patients and internal staff in a courteous, polite, and professional manner

Requirements

Minimum Requirements (education and experience)

High school diploma or GED

Preferred

• 1 year in a Customer service/Customer facing role
• Medical office experience
• Financial knowledge
• Understanding of medical insurance

Work Conditions

• Typical office conditions
• Noise level is usually quiet
• Physical Requirements
• Regularly required to sit, walk and stand
• Talk or hear, both in person and by telephone;
• Use hands repetitively to finger, handle, feel or operate standard office equipment;
• Reach with hands and arms; and lift up to 25 pounds.
• Vision abilities required by this job include close vision, distance vision and the ability to adjust focus.