Patient Services Representative - Float

Koch Eye Associates; Rhode Island; On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a full-time Patient Services Representative to join their expanding team. The role involves managing patient interactions, ensuring efficient service delivery, and supporting administrative tasks. Ideal candidates will demonstrate exceptional customer service skills and a proactive approach to problem-solving. This position offers a comprehensive employment package including medical benefits, paid time off, and opportunities for career growth.

Benefits

Medical, dental, and vision insurance

FSA and HSA options

Paid long-term disability

Paid Life and AD&D insurance

Paid Time Off (PTO) and holidays

401k Plan

Opportunities for career growth

Qualifications

• High School Diploma or equivalent preferred.

Responsibilities

• Patient registration, scheduling, data entry, and processing.
• Educates patients regarding benefits and collects payments.
• Manages patient data and verifies health insurances.

Skills

Customer Experience

Proactivity

Drive for Results

Efficiency

Teamwork

Adaptability

Continuous Learning

Education

High School Diploma

Job description

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Description

Claris Vision is currently expanding our team and is looking for a full-time Patient Services Representative. Hours will be M-F. This role includes, but is not limited to, the following tasks:

Duties And Responsibilities

• Patient registration, scheduling, data entry, and processing.
• Educates patients regarding benefits and collects patient payments at the point of service.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Organize and maintain medical records.
• Perform miscellaneous administrative tasks including scheduling, transportation, filing, faxing, etc.
• Must have a clear understanding of company policies, including the company manual.

Requirements

Knowledge, Skills, and Abilities:

• Exceptional Customer Experience – Understands and anticipates customer needs, takes action to meet them, and strives to exceed expectations.
• Proactive – Keeps others informed, asks for help when needed, and brings service challenges to supervisor.
• Drive for Results – Aims to improve service delivery with a commitment to continuous improvement.
• Focus on Efficiency – Uses technology, innovation, and process improvements to enhance efficiency and effectiveness.
• Teamwork – Participates as a team member and builds strong relationships within and across teams.
• Celebrates Change – Receptive to new ideas and responds flexibly and positively to change.
• Continues Learning and Improvement – Recognizes personal strengths and development needs, working to enhance capabilities.
• Must possess the physical, mental, and cognitive skills to perform essential tasks, including learning, remembering, focusing, categorizing, and problem-solving.

Education

• High School Diploma or equivalent preferred.

Physical Demands

• Sitting, standing, bending, reaching, stooping, walking, and lifting.
• Ability to see, hear, and speak sufficiently to perform tasks.
• Ability to drive independently to other facilities.

Employment Package

• Medical, dental, and vision insurance from the first day of the month following hire.
• FSA and HSA options.
• Paid long-term disability (LTD).
• Paid Life and AD&D insurance.
• Paid Time Off (PTO) and holidays.
• 401k Plan.
• Competitive salary.
• Opportunities for career growth and leadership development.

We are committed to non-discrimination and equal employment opportunity, valuing diversity in thought and culture. All patients, employees, applicants, and other constituents will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, gender identity/expression, or other diversity dimensions.