Patient Services Representative - Woodward Associates

UPMC; Hummelstown (Dauphin County); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Excellent benefits

Growth opportunities

Pleasant work environment

Friendly team

Job summary

UPMC is seeking a full-time Patient Service Representative to support the Woodward Associates Ob/Gyn team in Hummelstown. This role focuses on delivering a welcoming patient experience, guiding patients through self-arrival tech or desk check-in, collecting payments, updating demographics, and scheduling follow-ups.

The position requires strong customer service skills, basic medical terminology knowledge, and familiarity with health records systems such as Epic.

Qualifications

• Two years of experience in medical/billing/customer service preferred.
• Experience with computer-based applications and proficiency in typing preferred.
• Knowledge of medical terminology preferred.
• Prior experience with EMR systems (Epic) preferred.

Responsibilities

• Provide a warm greeting for all patients.
• Assist patients with self-check-in or desk check-in as needed.
• Collect copayments and other payments at the point of service.
• Verify and update patient registration and schedule follow-up appointments.
• Follow up on unresolved questions to ensure continuity of care.
• Promote MyUPMC patient portal and assist with registration when applicable.
• Verify insurance benefits with the carrier via online systems or calls.

Skills

Customer service

Typing

Medical terminology

Office software

HIPAA awareness

Education

High school diploma or equivalent

Tools

Epic

Medipac

Job description

Join our team of Life Changers!

UPMC is hiring a full-time Patient Service Representative to support our Woodward Associates Ob/Gyn team/office in Hummelstown.

Shift/Hours: Monday-Friday, daylight hours - No weekends or holidays!

Travel: Potential travel (up to 25%) to our Hershey or Lemoyne locations to assist with staffing needs may be required. *Manager will discuss further during interview process

Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose:

The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer‑friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow‑up appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow‑up appointments.
• Provides follow‑up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• *Performs in accordance with system-wide competencies/behaviors
• *Performs other duties as assigned.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Prior Ob/Gyn experience is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran