Patient Services Representative - Complete Primary Care Brentwood

UPMC; Pittsburgh (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Job summary

UPMC is seeking a Full-Time Patient Services Representative to join their Complete Primary Care team in Brentwood. This role involves welcoming patients, managing appointments, and providing exceptional customer service to ensure a positive experience. UPMC offers competitive pay, health benefits, and a supportive work environment.

Benefits

Health and welfare benefits

Exceptional retirement program

Work-life balance support

Competitive pay

Qualifications

• Strong customer service skills required.
• Ability to communicate effectively with patients and healthcare providers.
• Experience in a healthcare setting is beneficial.

Responsibilities

• Greet patients warmly and assist with check-in.
• Collect copayments and update patient registration.
• Schedule appointments and help navigate the healthcare system.

Skills

Customer Service

Communication

Collaboration

Job description

UPMC Community Medicine Incorporated is hiring a Full-Time Patient Services Representative to support Complete Primary Care Brentwood.

Hours: Monday-Friday, 8:00 am to 4:30 pm

Location: Brentwood, with occasional travel to other offices

Department Details: This is a large office with a friendly team!

Discover what being a Patient Services Representative can do for UPMC and what UPMC can do for you – it’s more than just a job!

What Can You Bring to UPMC?

• Contribute to UPMC’s mission of Life Changing Medicine
• Set the standards for the level and quality of care for the care delivery team
• Provide patient care activities for a group of patients and their families through independent judgment, communication, and collaboration
• Establish and maintain collaborative relationships with physicians, healthcare providers, patients, and families to achieve desired patient outcomes
• Demonstrate a commitment to the community and your healthcare profession

What Can UPMC Do for You?

• Offer a career path that provides valuable experience for current and future roles
• Provide health and welfare benefits such as medical, vision, dental, life, and disability insurance, along with an exceptional retirement program
• Support work-life balance through PTO, wellness programs, paid parental leave, and more
• Offer competitive pay for your work

Purpose

A Patient Services Representative welcomes patients, promotes new consumer-friendly technologies, educates about copayments and financial obligations, schedules appointments, connects patients to financial advocacy resources, updates patient information, and fosters a culture of service excellence. The role requires strong customer service skills to ensure a positive UPMC experience at various facilities.

Responsibilities

• Greet patients warmly
• Assist patients with self-arrival technology or check-in at the desk
• Collect copayments and applicable payments at the point of service
• Update patient registration information at checkout
• Schedule follow-up appointments and ancillary services
• Help patients navigate the healthcare system with clear instructions
• Follow up on unresolved patient questions to ensure continuity of care
• Understand service recovery principles and take appropriate actions
• Register patients in the Biometrics program and explain its benefits
• Promote and assist with MyUPMC portal registration
• Educate patients on financial responsibilities and connect them to advocacy resources
• Verify insurance benefits via online systems or phone
• Obtain signatures for treatment and financial consent following HIPAA rules
• Manage phone calls and assist with administrative tasks such as scanning and faxing
• *Perform duties in accordance with system-wide competencies and behaviors
• *Perform other duties as assigned