Patient Services Rep

RWJBarnabas Health; Livingston (NJ); In loco; USD 29.000 - 36.000; Part-time

Descrizione del lavoro

RWJBarnabas Health is seeking a Patient Service Representative for the Ambulatory Care Center in New Jersey. The role supports the Center for Breast Health LVNG by welcoming patients, checking in/out, and coordinating visits with a focus on excellent service.

Responsibilities include scheduling, patient records, insurance coordination, and maintaining privacy. Hours are typically 8:30 AM–5:00 PM, Monday–Friday, with pay between $21.07 and $26.22 per hour and potential schedule changes based on

Competenze

• Must have High School Diploma or GED.
• Associate's or Bachelor's degree preferred.
• Experience as a medical receptionist or in a general office is a plus.
• Strong oral and written communication skills.

Mansioni

• Welcoming patients and handling check-in/check-out with professionalism.
• Preparing for visits by reviewing schedules and info.
• Scheduling appointments and coordinating follow-ups.
• Answering questions in person or by phone with excellent service.
• Carrying out clerical tasks like copying, scanning, faxing, and mailing.
• Creating and organizing patient health records.
• Coordinating with insurance providers and handling pre-authorizations.
• Protecting patient privacy and maintaining a welcoming environment.

Conoscenze

Customer service

Communication

Organization

Attention to detail

Teamwork

Formazione

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Strumenti

EMR systems

Descrizione del lavoro

Job Title: Patient Services Rep

Location: Ambulatory Care Center

Department Name: Center for Breast Health LVNG

Req #: 0000271647

Status: Hourly

Shift: Day

Pay Range: $21.07- $26.22per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

As a Patient Service Representative (PSR), a typical day might include the following:

• Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
• Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
• Scheduling patient appointments and coordinating follow-up visits as needed.
• Answering routine questions in person and over the telephone while providing exceptional customer service.
• Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
• Creating, maintaining, filing, and organizing patient health record information.
• Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
• Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

• You are passionate about delivering excellent customer service and creating a positive patient experience.
• You communicate clearly and compassionately with patients, families, and team members.
• You stay organized and can effectively manage multiple priorities in a fast-paced environment.
• You pay close attention to detail and value accuracy in your work.
• You work well independently and collaboratively as part of a team.
• You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems. Please advise the schedule for this role is Monday through Friday 8:30AM-5PM,with hours subject to change based on practice’s needs.