Patient Services Representative - Catalyst Medical Clinic

Catalyst Medical Clinic, PA; Chaska (MN); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental & Vision plans

Tuition reimbursement

401(k) with profit sharing

LifeTime Fitness subsidy

Job summary

Catalyst Medical Clinic in Minnesota is seeking a Part-time Patient Services Representative to greet patients and manage initial check-in at our Chaska and Watertown locations. The position includes collecting demographic and billing information, verifying insurance, answering phones, and supporting a smooth, patient-centered intake process while upholding privacy and regulatory guidelines.

The position is 0.325 FTE with shifts Wednesdays 8:00 AM–4:00 PM and Fridays 8:00 AM–1:00 PM at two clinic

Qualifications

• High School diploma or GED or equivalent.
• Customer service experience, phone skills, and Windows computer skills.
• Working knowledge of clinical front desk operations preferred.

Responsibilities

• Greets all patients entering the clinic within a reasonable time.
• Collects demographic and billing information to support accurate billing procedures.
• Photocopies patients’ insurance cards, obtain signatures, complete registration, and check patients in.
• Answers phones within a reasonable time.
• Reviews providers' schedules daily for days off and schedule flow.
• Understands confidentiality, legal and payment rules to release information and manage medical records.
• Fully participate in and contribute to patient-centered health care.
• Other duties as assigned.

Skills

Customer service experience

Telephone skills

Windows computer skills

Education

High School diploma/GED or equivalent

Tools

Windows

Job description

Patient Services Representative - Catalyst Medical Clinic

The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner.

This is a part-time (0.325) role working Wednesdays 8:00 AM - 4:00 PM & Friday 8:00 AM - 1:00 PM out of our Chaska and Watertown locations.

Catalyst Medical Clinic is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Greets all patients that enter the clinic within a reasonable amount of time
• Obtains all demographic and billing information to assist in accurate and timely billing procedures
• Photocopies patients’ insurance cards, obtain signatures, perform registration protocol, and check patients in
• Answers phones within a reasonable amount of time
• Reviews Provider’s schedules on a daily basis for days off and schedule flow
• Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
• Fully participate and contribute to the patient centered health care
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Customer service experience, telephone skills, and Windows computer skills
• Working knowledge of clinical front desk preferred

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.

The pay range displayed reflects full-time compensation and will be prorated for employees working less than a full-time schedule.

• We offer a comprehensive benefits package -
  • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  • All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Working Conditions:

• Ability to sit for extended periods (up to 8 or more hours per day).
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Occasional standing, walking, bending, or reaching within the office environment.
• Ability to lift and carry office supplies or files weighing up to20 pounds.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Ability to:

• Comply with company policies, procedures, practices, and business ethics guidelines.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance.
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Notes

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing [e-mail] . For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.
• Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.