Patient Services Representative - Catalyst Medical Clinic

iHealth; Chaska (MN); Hybrid; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) with Profit Sharing

Tuition Reimbursement

Lifetime Fitness Subsidy

Car Rental discounts

Job summary

Revo Health / i-Health is seeking a Part-time Patient Services Representative to greet patients, collect demographics and insurance information, and manage check-in at the Chaska and Watertown locations. The role involves answering phones, scheduling, and supporting front-desk operations in a patient-centered clinic.

The position requires a High School diploma or GED, strong customer service and telephone skills, and basic Windows computer proficiency.

Qualifications

• High School diploma/GED or equivalent.
• Customer service experience, telephone skills, and Windows computer skills.
• Working knowledge of clinical front desk preferred.

Responsibilities

• Greet all patients promptly and professionally.
• Obtain demographics and billing information for accurate/ timely billing.
• Photocopy insurance cards, obtain signatures, register patients, and check-in.
• Answer phones promptly and courteously.
• Schedule and manage appointments and review Provider schedules for days off.
• Understand Medical Records confidentiality and related policies.
• Participate in patient-centered care and support the clinic’s operations.
• Perform any other duties as assigned.

Skills

Customer service

Telephone skills

Windows computer skills

Front desk experience

Education

High School diploma/GED

Job description

The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner.

This is a part-time (0.325) role working Wednesdays 8:00 AM - 4:00 PM & Friday 8:00 AM - 1:00 PM out of our Chaska and Watertown locations.

Catalyst Medical Clinic is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Greets all patients that enter the clinic within a reasonable amount of time
• Obtains all demographic and billing information to assist in accurate and timely billing procedures
• Photocopies patients' insurance cards, obtain signatures, perform registration protocol, and check patients in
• Answers phones within a reasonable amount of time
• Schedules appointmentsReviews Provider's schedules on a daily basis for days off and schedule flow
• Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
• Fully participate and contribute to the patient centered health care
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Customer service experience, telephone skills, and Windows computer skills
• Working knowledge of clinical front desk preferred

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.
• The pay range displayed reflects full-time compensation and will be prorated for employees working less than a full-time schedule.
• We offer a comprehensive benefits package - to learn more clickhere.
  • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  • All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Working Conditions:

• Ability to sit for extended periods (up to 8 or more hours per day).
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Occasional standing, walking, bending, or reaching within the office environment.
• Ability to lift and carry office supplies or files weighing up to 20 pounds.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices, and business ethics guidelines.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance.
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Notes

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing [e-mail]. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities
• Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.