Patient Services Representative - Cardiology

Lifepoint Health; Hickory, Northern (NC, KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Frye Regional Medical Center in North Carolina is seeking a Patient Services Representative to support the referral process, schedule patients, greet visitors and manage check-in/check-out.

Responsibilities include obtaining complete patient demographics, handling pre-certifications, collecting co-pays and past-due balances, and answering phones with professionalism.

This role offers a pathway to growth with comprehensive benefits and a team dedicated to high-quality patient care.

Qualifications

• High school diploma or equivalent; Associate's degree preferred.
• Strong data collection and accuracy for patient demographics.
• Ability to work under pressure in a healthcare setting.

Responsibilities

• Greet patients and manage check-in/check-out.
• Schedule appointments and manage telephones/messages.
• Collect and post co-pays, deductibles, and past-due balances.
• Pre-certifications as requested by providers.

Skills

Scheduling & Registration

Patient check-in/check-out

Reception & discharge

Demographic data collection

Financial collection

Communication

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Patient Services Representative

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center provides patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

How you’ll contribute:

The Patient Services Representative facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). They are responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages. Collects and posts co-pays, deductibles and past due patient balances at the time of service.

A Patient Services Representative (PSR) who excels in this role:

• Performs scheduling, registration, patient pre-admission and admission at the physician practice
• Performs reception and discharge functions.
• Accurately obtains complete and accurate patient demographic information.
• Performs proper, compliant patient liability collection techniques before, during and after date of service.

What we offer:

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

Qualifications and requirements:

Applicants should have high school diploma or equivalent. Associate's degree is preferred. Additional requirements include:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

We are an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment.