Patient Services Representative - Cardiology

Frye Regional Medical Center; Hickory (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan

Paid time off

Tuition assistance

Job summary

Frye Regional Medical Center in North Carolina is seeking a Patient Services Representative to support the referral process, greet patients, and manage scheduling and communications. The role requires accurate demographic data, efficient payment collection, and adherence to confidentiality and customer service standards.

The PSR will handle registration, pre-admission tasks, and admissions at physician practices, ensuring a smooth patient experience and accurate financial transactions.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Demonstrates critical thinking, decisive judgment and ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.
• Strong customer service and communication skills are essential.

Responsibilities

• Schedule and register patients; handle check-in and check-out processes.
• Obtain and verify patient demographics and insurance information.
• Obtain and post co-pays, deductibles and past due balances at the point of service.
• Manage telephone lines and messages to ensure timely responses.
• Support pre-admission and admission processes at physician practices.

Skills

Customer service

Multitasking

Communication

Telephone etiquette

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Patient Services Representative

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center provides patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

How You’ll Contribute

The Patient Services Representative facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). They are responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages. Collects and posts co-pays, deductibles and past due patient balances at the time of service.

A Patient Services Representative (PSR) who excels in this role

• Performs scheduling, registration, patient pre-admission and admission at the physician practice


• Performs reception and discharge functions.


• Accurately obtains complete and accurate patient demographic information.


• Performs proper, compliant patient liability collection techniques before, during and after date of service.

What We Offer

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

Comprehensive Benefits

Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees, and more.

Financial Protection & PTO

Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

Financial & Career Growth

Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

Employee Well-being

Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

Professional Development

Ongoing learning and career advancement opportunities.

Qualifications And Requirements

Applicants should have high school diploma or equivalent. Associate's degree is preferred. Additional requirements include:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.


• Must be able to work in a stressful environment and take appropriate action.

"We are an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment."