Patient Services Representative - Bilingual (preferred) | Full-Time

The Staff Pad; Pomona (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Holiday Vacation and Sick Leave

Employee Assistance Program

Life Insurance (Basic + Voluntary)

Tuition Reimbursement

403(b) Retirement plan with 6% match

Job summary

The Staff Pad is partnering with a health center in Pomona, CA to hire Customer Service Representatives. You will greet patients, manage check-in, verify demographics and insurance, and help enroll patients in programs as eligible. A welcoming, accurate patient experience is essential.

Join a fast-paced front-office team, maintain patient confidentiality per HIPAA, and support patient flow while delivering exceptional service in a collaborative clinic setting.

Qualifications

• Healthcare front-desk experience required.
• Excellent customer service and phone etiquette.
• Strong computer skills including Windows and data entry.
• Bilingual in English and Spanish required.
• Strong patient-relations and interpersonal skills.
• Ability to work with diverse populations.

Responsibilities

• Greet patients and visitors professionally.
• Assist with check-in and communicate next steps.
• Verify demographics, insurance, and EMR information.
• Process payments following Finance procedures.
• Obtain required patient documentation (ID, insurance).
• Notify back-office care team when check-in is complete.
• Support clinic closing duties and maintain a safe environment.

Skills

Healthcare experience

Customer service

Phone etiquette

Data entry

Bilingual English/Spanish

Interpersonal skills

Tools

Windows OS

Job description

Pomona, United States | Posted on 10/26/2026

• Salary $24.00 - $28.34 / hour
• City Pomona
• State/Province California
• Country United States

Job Description

The Staff Pad is proud to partner with a reputable health center in Pomona, CA committed to providing access to high-quality healthcare while empowering patients, employees, and community partners to improve their well-being and strengthen the health of the communities they serve.

We are seeking dependable Customer Service Representatives to deliver exceptional service and enhance the patient experience by ensuring a welcoming, timely, and accurate check-in process.

Reporting to the Clinic Manager, the Customer Service Representatives are responsible for greeting and assisting patients and visitors with courtesy, professionalism, and respect while creating a positive first impression.

Schedule: Full-Time

What You’ll Do

Key Responsibilities

• Welcome patients and clinic visitors with a warm, friendly smile
• Greet and assist all patients and visitors promptly, courteously, and professionally
• Treat patients, visitors, and staff with dignity, kindness, and compassion
• Deliver exceptional customer service to enhance the patient and staff experience
• Support smooth patient flow by promptly completing check-in and communicating next steps
• Verify patient eligibility and assist with enrollment in additional programs based on program qualifications
• Verify and update patient demographics, insurance, and other required information in the EMR
• Collect payments and follow cash-handling procedures established by the Finance Department
• Obtain required patient documentation, including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards
• Assist patients with completing required forms
• Notify back-office care team members when patients complete the check-in process
• Confirm appointments & follow up on appointment no-shows as directed
• Maintain assigned program logs as directed by the Clinic Manager
• Actively participate in assigned care team meetings
• Complete assigned clinic closing duties, including securing the facility at the end of the shift
• Maintain a safe, comfortable environment for patients, families, and staff
• Follow HIPAA standards and maintain strict patient confidentiality
• Perform other duties and responsibilities as assigned

What We Are Looking For

Skills and Attributes

• Prior experience in a healthcare setting required
• Excellent customer service and professional phone etiquette
• Strong computer skills, including keyboarding, Windows, and accurate data entry
• Bilingual in English and Spanish required
• Exceptional patient relations and interpersonal skills
• Ability to work effectively with diverse populations

What You Can Expect

• Fast-paced clinic front-office environment
• Frequent interaction with patients, visitors, and staff
• Shared office space with extended computer use
• Occasional travel to clinic and meeting locations within the service area

Compensation and Benefits

• Competitive Pay
• Medical, Dental and Vision Insurance
• Holiday Vacation and Sick Leave
• Employee Assistance Program
• Life Insurance (Basic + Voluntary)
• Tuition Reimbursement
• 403(b) Retirement plan with 6% match

If you are a compassionate, service-minded professional who enjoys helping others and creating positive patient experiences, we’d love to hear from you. Join a team where your dedication and attention to detail help patients feel welcomed, supported, and cared for at every visit.