Patient Services Representative- Beachwood; 80hrs Biweekly; Day Evening

The MetroHealth System (Cleveland, OH); Beachwood (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

The MetroHealth System is seeking a Registration/Patient Access Associate at METROHEALTH PARK EAST to serve as the first point of contact for ambulatory practice and pathology patients. You will gather patient demographic and payor data to ensure accurate registration and optimal reimbursement, while coordinating scheduling, pre-certification and authorizations.

Candidates should have a HS diploma, 1 year billing/registration experience or related education, or CHAA certification, and pass

Qualifications

• HS Diploma or GED required.
• 1 year of medical billing or patient registration experience OR related education, or CHAA certification.
• Must pass PSR pre-employment and post-employment tests with required scores.

Responsibilities

• Serve as preliminary contact for ambulatory practice and pathology patients.
• Gather and analyze patient demographic and payor data to optimize reimbursement.
• Ensure patient registration, scheduling, pre-certification and authorization for services.
• Uphold the mission, values and customer service standards of The MetroHealth System.

Skills

Medical billing

Patient registration

CHAA cert

Education

HS Diploma or GED

Billing/Registration education

CHAA certification

Job description

Location: METROHEALTH PARK EAST

Biweekly Hours: 80.00

Shift: 7am-8pm/8 hour shift

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Serves as preliminary contact for ambulatory practice and pathology patients. Gathers and analyzes patient demographic and payor data to achieve optimal reimbursement for the MetroHealth System. Ensures appropriate patient registration, scheduling, pre‑certification and authorization for services. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications

Required:

HS Diploma or passage of a high school equivalency exam

Possesses One Of The Following

• One year of work experience in medical billing or patient registration.
• Education related to medical billing or patient registration from an accredited institution.
• Possess current certification as a Certified Healthcare Access Associate (CHAA).

All qualified applicants must pass the PSR pre-employment screening test with a score of 75% or better and the post-employment test with a score of 80% or better

Preferred

Two years relevant work experiences and/or education

Physical Requirements

• May sit, stand, stoop, bend, and ambulate intermittently during the day.
• May need to sit or stand for extended periods.
• See in the normal visual range with or without correction.
• Hear in the normal audio range with or without correction.
• Finger dexterity to operate office equipment required.
• May need to lift up to twenty-five (25) pounds on occasion.
• Ability to communicate in face-to-face, phone, email, and other communications.
• Ability to see computer monitor and departmental documents.