PATIENT SERVICES REPRESENTATIVE (3675)

CVHS HEALTH SERVICES; Bowling Green (VA); On-site; USD 22,730 - 27,400; Full time

Benefits offered by this job

PSLF Eligible

Retirement plan 5% employer contrib.

Health, dental, vision benefits

Education reimbursement

10 paid holidays per year

Vacation after 90 days

Job summary

CVHS HEALTH SERVICES in Bowling Green, VA is seeking a Front Desk/Medical Records Clerk to greet patients, update demographics in the EMR, and manage insurance information. The role involves checking in patients, obtaining authorizations, processing charges, and handling daily payments with accuracy.

The position offers PSLF eligibility, a retirement plan with employer contributions, comprehensive benefits, EHR integration, and tuition reimbursement.

Qualifications

• High school graduate.
• Preferably some medical office experience.
• Knowledge of medical office systems, medical supplies and equipment.

Responsibilities

• Greet patients and direct them to the proper area.
• Update patient demographics and insurance information in the EMR.
• Ensure patients are checked in with demographics, insurance, and slide information.
• Obtain necessary authorizations from outside providers.
• Enter medical, pharmacy, transportation and other service visits and payments into the system.
• Explain charges at check out and collect payments.

Skills

Customer service

Detail oriented

Excellent communication

Teamwork

confidentiality

Education

High school graduate

Job description

Job Details

Job Location: Bowling Green, VA 22427
Position Type: Full Time
Salary Range: $16.50 - $19.89 Hourly

Position Highlights

• Public Service Loan Forgiveness (PSLF) Eligible Employer: CVHS is a 501(c)(3) non‑profit organization
• Retirement Plan with 5% Employer Contribution to the retirement plan (no employee contribution required)
• Comprehensive Benefits Package including Health with no co‑pay, Dental, Vision, Disability, Wellness Reimbursement, and more
• Fully Integrated Electronic Health Record (EHR) – eClinicalWorks (eCW)
• License reimbursement and tuition reimbursement
• 10 Employer‑Paid Holidays Per Year
• Vacation time available after 90 days of employment.

ESSENTIAL JOB FUNCTIONS

• Greets patients on their arrival and directs them to the proper area.
• Updates patient demographic and insurance information into the electronic medical records for new patients and makes changes, as necessary, to existing patient accounts.
• Assures that all patients are checked in with demographics, insurance and slide information updated.
• Secures appropriate authorization from outside providers as necessary.
• Enter medical, pharmacy, transportation and ancillary service visits and related cash payments into the computer system.
• Generate STAT referrals as assigned.
• Collect payments for services, current and past, at time of check out.
• Explain patient charges at time of check out.
• Prepare daily reconciliation of input data to computer output for daily charges and payments.
• Prepare daily bank deposit of cash received.
• Deliver bank deposits to bank as necessary.
• Answer patient questions regarding their accounts, and recommend balance adjustments as appropriate.
• Maintain accurate and up to date computerized appointment system; record appointments scheduled, canceled or broken; notify patients and staff of cancellation or schedule changes.
• Assure that daily No‑Shows are marked in EMR system and provider is notified.
• Explain CVHS services and appropriate patient policies and procedures.
• Identify patients who might qualify for financial assistance.
• Make appropriate referrals to CVHS outreach enrollment as necessary.
• Follow up on broken appointments per provider’s request.
• Refer patient complaints to appropriate CVHS personnel for resolution.
• Arrange, coordinate, and prepare daily list for transportation when necessary.
• Separate, sort, and scan all laboratory work, dictations, EKGs, X‑ray reports, medical data from other hospitals, clinics, physicians, etc.
• Assure a form of identification is on all patient records prior to scanning into EMR.
• Maintain a log of release of information for outgoing requests.
• Prepare/print/fax within the EMR any medical records requested from outside organizations.
• Review EMR for quality assurance as requested.
• Miscellaneous duplicating of forms, telephoning, etc.
• Process payment plans.
• Perform other duties as assigned by supervisors.
• Act as back up to Medical Records Clerks, or other Front Desk staff as requested by supervisor.
• Assure that records of no‑shows are delivered to the appropriate provider’s office.
• Promote a team‑based patient‑centered medical practice mode.
• Attend work as scheduled.

KNOWLEDGE, SKILL, AND ABILITIES

• Demonstrate competence for essential job functions.
• Detail oriented.
• Excellent customer service skills.
• Ability to work well with others.
• Flexibility and ability to work under pressure.
• Accuracy.
• Neat appearance.
• Good telephone skills.
• Respect for patient confidentiality.
• Ability to plan and coordinate work.
• Ability to deal tactfully and courteously with CVHS staff and patients.

EDUCATION, TRAINING AND EXPERIENCE

• High school graduate.
• Preferably some medical office experience.
• Should have experience with or knowledge of medical office systems, medical supplies and equipment.