Patient Services Representative (2514)

Paycom - ATS; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom - Kingwood, TX seeks an Entry Level Patient Representative to greet patients, process registrations, and update records. The role involves in-person, phone, and electronic communication with patients and families.

Key duties include verifying insurance, obtaining referrals, and maintaining HIPAA-compliant data while delivering high-quality customer service. Familiarity with office procedures is required and bilingual English/Spanish is a plus.

Qualifications

• Minimum of a High School Diploma; 1-2 years of experience in customer service, or equivalent combination of education and experience
• Previous experience in a medical practice desired
• Must have excellent oral and written communication skills; bi-lingual English/Spanish is a plus

Responsibilities

• Greets patients and assists with registration forms
• Maintains and updates patient information
• Verifies insurance benefits and obtains referrals for office visits
• Works under the guidance of Supervisor and follows department policies
• Responds to patient inquiries in a professional manner
• Stays updated with information regarding insurance programs
• Provides excellent customer service in person and on the phone
• Prioritizes tasks and patients' needs

Skills

Communication

Interpersonal skills

Autonomous work

Office procedures

Organizational skills

HIPAA knowledge

Bilingual EN/ES (nice to have)

Education

High School Diploma

Job description

Job Details: Level: Entry, Job Location: FOG-Kingwood - Kingwood, TX, Salary Range: Undisclosed, Basic Responsibility

The Patient Representative is responsible for greeting patients and working with them in person, on the phone or through electronic correspondence, checking patients in and updating patient information.

Specific Responsibilities

• Explains and assists with the registration forms to patients and their families
• Maintains patient data up-to-date and verify patient information
• Completes verification of insurance benefits and obtain referrals for office visits
• Works under the guidance of Supervisor and follow departmental policies and procedures
• Responds to patient queries and concerns in a professional manner
• Stays updated with information regarding insurance programs
• Provides the highest of customer service in person and on the phone
• Prioritizes tasks and patients needs

Qualifications: Skills Required:

• Must have excellent oral and written communication skills, strong interpersonal skills, and ability to work in an autonomous and independent manner
• Ability to apply knowledge of office procedures and carry out tasks accordingly
• Must be flexible, organized, and function well under pressure
• Bi-lingual English/Spanish is a plus
• Excellent organizational and analytical skills
• Knowledge of HIPAA requirements

Minimum education and work experience requirement:

• Minimum of a High School Diploma; 1 - 2 years of experience in customer service, or equivalent combination of education and experience
• Previous experience in a medical practice desired

Reports to: Clinic Manager

Supervises: None