Patient Services Representative

Davis Eye Center; Claremore (OK); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Holiday pay

Paid time off

Health benefits

Dental benefits

401k

Certification program

Job summary

Eye Care of Claremore is seeking a Patient Services Representative to greet patients, verify insurance, schedule appointments, and support the billing process. The role interfaces with patients, doctors, clinical and administrative staff to ensure smooth communication and accurate charting.

Prior office experience is helpful, and a company-paid certification program supports career growth. Responsibilities include answering phones, processing payments, posting claims, and maintaining patient

Qualifications

• Greet patients in a friendly, professional manner.
• Answer phone calls and schedule appointments.
• Assist with patient communications and recalls.
• Respond to billing inquiries and explain procedures.

Responsibilities

• Verify insurance and obtain pre-authorizations.
• Check patients in and out and balance cash when needed.
• Prepare patient charts and ensure chart accuracy before appointments.
• Process payments, file clean claims, and manage referrals.
• Enter data into the EHR accurately and timely.
• Perform end-of-day tasks and submit essential reports.
• Monitor patient flow and communicate delays to the team.
• Maintain a safe and clean office environment.

Skills

Customer service

Phone etiquette

Data entry

Billing knowledge

Tools

EHR system

Job description

Do you pride yourself on your attention to detail? Are you energized and inspired when caring for others? Our Patient Services team serve as the welcoming committee for our patients, greeting them upon arrival, and collecting the necessary information for their visit. They also support the financial success of our practice by handling patient accounts, collecting patient copays, and filing insurance claims. Prior office experience is beneficial, but not required, as we have a comprehensive training program. If you pride yourself on a positive attitude and a patient-focused experience, we invite you to bring your unique talents and join our team!

POSITION SUMMARY

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

Location

Eye Care of Claremore, Claremore, OK

WHAT WE OFFER

• Starting hourly wage based on previous experience
• 6.5 paid holidays per year
• Approximately 8 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines)

Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work Environment: Professional medical office environment.

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.