Patient Services Representative

Riverchase Dermatology; Town of Florida, Northern (NY, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Short-term disability

10 days PTO (15 after 1 year)

401(k) after 90 days

Growth opportunities

Service discounts

Job summary

Riverchase Dermatology, an AQUA Dermatology portfolio practice, seeks a Patient Services Representative to join our team. Fully remote position based in Florida, Georgia, or Alabama. You will be the liaison with patients, handling inquiries, scheduling, and data entry to support operations.

Requirements include a high school diploma and 1–2 years in medical reception or high-volume call experience. Benefits include health coverage after 30 days and 401(k) options, with growth opportunities.

Qualifications

• High School diploma or equivalent.
• 1–2 years of Medical Reception or High-Volume Call experience preferred.

Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Determines client requirements by answering telephone calls, interviewing patients and verifying information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Inform clients by explaining procedures; answering questions; providing information.
• Maintains call center database by entering information, keeping records of all conversation.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Maintains communication equipment by reporting problems.
• Accomplishes sales and organization mission by completing related results as needed.
• Meets personal/team qualitative and quantitative targets.
• Other duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Riverchase Dermatology, an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology.

Patient Services Representative is a role looking for an energetic, hard-working, dependable, multi-tasking individual who is passionate about helping others and making a difference.

The Patient Services Representative acts as a liaison between Riverchase Dermatology and its current and potential customers, assisting customers by determining their requirements; answering inquiries, resolving problems, fulfilling requests, and maintaining the designated database.

Essential Functions

• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Determines client requirements by answering telephone calls, interviewing patients and verifying information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Inform clients by explaining procedures; answering questions; providing information.
• Maintains call center database by entering information, keeping records of all conversation.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Maintains communication equipment by reporting problems.
• Accomplishes sales and organization mission by completing related results as needed.
• Meets personal/team qualitative and quantitative targets.
• Other duties as assigned.

Our Benefits Include:

• Medical, Dental, and Vision are available after 30 days of hire.
• Short-term disability and life insurance, and many ancillary options.
• 10 days of PTO with an increase to 15 days upon completing 1st year.
• 401(k) available after 90 days of hire.
• Excellent growth and advancement opportunities.
• Discounts on services.

Schedule/Location

• Full-Time.
• Fully Remote - must be based in Florida, Georgia, or Alabama.

Required Education and Experience

• High School diploma or equivalent.
• 1-to 2 years of Medical Reception or High-Volume Call experience is preferred.