Patient Services Representative

Great Expressions Dental Centers; Southfield (MI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Great Expressions Dental Centers is seeking a Patient Services professional for our corporate office in Southfield, MI. The role supports a best-in-class patient experience with follow-up and resolution of complaints, issues and inquiries, on a hybrid schedule (in office Monday, Tuesday, Thursday; remote Wednesday/Friday).

Responsibilities include documenting patient interactions, resolving issues with the Patient Services Manager, and assisting patients with inquiries while maintaining

Qualifications

• Document patient complaints, actions and results in systems.
• Escalate or resolve issues with the Patient Services Manager as needed.
• Communicate clearly with patients, providers, and team.
• Collaborate in a team-oriented environment to deliver service.
• Demonstrate strong time management and organizational skills.
• Proficiency with Microsoft Outlook for scheduling and communication.
• Proficiency with Excel for basic tracking and reporting.

Responsibilities

• Delivers detailed documentation and reports of patient complaints and outcomes in appropriate systems.
• Independently resolve or escalate issues affecting patient complaints to the Patient Services Manager.
• Assist patients in responding to complaints and general inquiries in a timely manner.
• Facilitate resolution of patient clinical issues with the Patient Services Manager.
• Perform follow-up processes to ensure timely, tracked and reported activities.

Skills

Documentation

Issue resolution

Communication

Teamwork

Time management

Outlook

Excel

Tools

Microsoft Outlook

Excel

Job description

What you’ll do…

The Patient Services team is responsible for delivering a best in-class patient experience through timely, accurate and professional follow-up and resolution to patient complaints, problems, issues and general inquiries.

This position is located at our corporate office in Southfield, MI and has a hybrid schedule of Monday, Tuesday, Thursday in office and Wednesday/Friday remote.

What you’ll bring to the team…

• Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s).
• Independently resolve or elevate issues affecting patient complaints and issues to the Patient Services Manager.
• Assists patients in responding to complaints, problems and general inquiries in a timely, responsive and efficient manner.
• Facilitate the resolution of patient clinical issues with the Patient Services Manager.
• Perform communication and follow-up processes related to customer service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders.
• Track trends of patient service encounters and recommendations for resolutions of the issues and findings for the Patient Services Manager.
• Maintain an understanding of services provided by providers in each region
• Completes patient, insurance and third-party records requests within the designated deadlines.
• Performs other duties as needed and assigned by the Manager.

What we require you have…

• Know, understand, incorporate, and demonstrate the Great Expressions Mission, Vision, and Values in behaviors, practices, and decisions.
• Maintain a working knowledge of applicable Federal, State, and local laws and regulations, Great Expressions Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
• Efficiently type, talk and navigate multiple healthcare platforms and reference material at the same time to assist the patient in a timely manner
• Ability to work well in a team-oriented environment
• Excellent organizational and time management skills
• Excellent written and verbal communication skills required
• Previous dental or medical billing experience preferred
• Proficiency in Microsoft Outlook and Excel

About GEDC…

Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we’re entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We’re channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we’re not just transforming dentistry; we’re investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence.

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