Admin Representative, Patient Services

Great Expressions Dental Centers; Southfield (MI); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Great Expressions Dental Centers is seeking a Patient Services professional to enhance the patient experience through timely follow-up and professional resolution of inquiries and complaints. The role is based at our corporate office in Southfield, MI with a hybrid schedule: in-office Monday, Tuesday, Thursday and remote Wednesday/Friday.

You will document interactions, escalate when needed, and support patients with timely responses while maintaining knowledge of regional providers and

Qualifications

• Know, understand, incorporate, and demonstrate GEDC's Mission, Vision and Values in daily work.
• Maintain working knowledge of applicable laws and GEDC policies to ensure compliant behavior.
• Efficiently type, talk, and navigate healthcare platforms to assist patients promptly.
• Ability to work well in a team-oriented environment and manage time effectively.
• Excellent written and verbal communication skills required.
• Previous dental or medical billing experience preferred.
• Proficiency in Microsoft Outlook and Excel.

Responsibilities

• Provide detailed documentation and reports of complaints, issues, interactions and actions taken.
• Independently resolve or escalate patient issues to the Patient Services Manager.
• Assist patients in responding to complaints and general inquiries promptly.
• Facilitate resolution of clinical issues with the Patient Services Manager.
• Perform follow-up processes related to customer service and report to stakeholders.
• Track trends of patient service encounters and suggest resolutions.
• Maintain understanding of services provided by providers in each region.
• Complete patient, insurance and third-party records requests within deadlines.
• Perform other duties as needed by the Manager.

Skills

Customer service

Multitasking

Communication

Outlook

Excel

Teamwork

Job description

What You’ll Do…

The Patient Services team is responsible for delivering a best in-class patient experience through timely, accurate and professional follow-up and resolution to patient complaints, problems, issues and general inquiries.

What You’ll Do…

The Patient Services team is responsible for delivering a best in-class patient experience through timely, accurate and professional follow-up and resolution to patient complaints, problems, issues and general inquiries.

This position is located at our corporate office in Southfield, MI and has a hybrid schedule of Monday, Tuesday, Thursday in office and Wednesday/Friday remote.

What You’ll Bring To The Team…

• Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s).
• Independently resolve or escape issues affecting patient complaints and issues to the Patient Services Manager.
• Assists patients in responding to complaints, problems and general inquiries in a timely, responsive and efficient manner.
• Facilitate the resolution of patient clinical issues with the Patient Services Manager.
• Perform communication and follow-up processes related to customer service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders.
• Track trends of patient service encounters and recommendations for resolutions of the issues and findings for the Patient Services Manager.
• Maintain an understanding of services provided by providers in each region
• Completes patient, insurance and third-party records requests within the designated deadlines.
• Performs other duties as needed and assigned by the Manager.

What We Require You Have…

• Know, understand, incorporate, and demonstrate the Great Expressions Mission, Vision, and Values in behaviors, practices, and decisions.
• Maintain a working knowledge of applicable Federal, State, and local laws and regulations, Great Expressions Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
• Efficiently type, talk and navigate multiple healthcare platforms and reference material at the same time to assist the patient in a timely manner
• Ability to work well in a team-oriented environment
• Excellent organizational and time management skills
• Excellent written and verbal communication skills required
• Previous dental or medical billing experience preferred
• Proficiency in Microsoft Outlook and Excel

About GEDC…

Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence.
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GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.