Patient Services Representative

Sioux Center Health; Sioux Falls (SD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO day 1

401(k) matching up to 5%

Career development

Job summary

Avera Medical Group Neurology-Sioux Falls is seeking a Medical Scheduler to handle patient registration and scheduling in a fast-paced neurology clinic. The role includes insurance verification, information delivery to patients, and coordination with physicians and staff.

Ideal candidates have strong communication, accuracy, and teamwork, with a background in medical secretarial work or related clinical experience. On-site hours are weekday mornings to evenings.

Qualifications

• Must be able to communicate effectively with patients, staff, and physicians.
• Ability to verify insurance benefits and explain charges clearly.
• Strong attention to accuracy in registration and scheduling tasks.
• Comfort with high-volume phone and data entry duties.

Responsibilities

• Registers and schedules patients promptly following established protocols.
• Answers phones and coordinates with patients, physicians, nurses and staff.
• Verifies insurance coverage and explains patient responsibility.
• Communicates test orders and patient information to appropriate offices.
• Coordinates referrals and financial information with external agencies.

Skills

Communication skills

Attention to detail

Teamwork

Education

High School or GED Equivalent

Some College: medical secretarial

1-3 years clinical experience

Job description

Location:

Avera Medical Group Neurology-Sioux Falls

Worker Type

Regular

Work Shift

Day Shift (United States of America)

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$18.00 - $23.25

Position Highlights

Clinic Hours: Monday - Friday, 8:00 AM - 5:00 PM

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Provides accurate and timely registration of both clinic and procedure patients, verifying insurance benefits accordingly. It includes varying degrees of computer entry, phone answering, order entry, patient, staff, and physician communication, information retrieval, and a general ability to function as a traffic controller in the primary operative services office. The Medical Scheduler provides patient/family with information on hospital charges, payment options and insurance coverages.

What You Will Do

• Performs all necessary procedures to establish insurance coverage, and limitations, in a timely and accurate manner.
• Coordinates communication with patient, employees, physicians and external financial agencies.
• Coordinates alternative resources or referrals to appropriate services when necessary.
• Registers and schedules patients in a timely and accurate manner following established protocols.
• Answers phones, taking multiple calls from patients, physicians, nurses, technologists, and family members throughout the day.
• Give accurate and detailed information regarding patient preparation, appropriateness in scan orders and communicates effectively with referring offices, patients and family members.
• Makes outgoing calls to patients, referring physician offices, outside clinics and hospitals for various reasons including but not limited to: confirming appointment times, give scan preparation information and special instructions, obtain appropriate patient information and insurance verification.
• Analyzes physician orders to ensure the appropriate test has been ordered for the appropriate indication.
• Obtain appropriate medical documentation and reports from other departments, physician’s offices, outside clinics and hospitals and coordinate the delivery of information to ensure information is distributed to the appropriate locations and physicians.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, Or Work Experience

• High School or GED Equivalent

Preferred Education, License/Certification, Or Work Experience

• Some College One year of medical secretarial school
• 1-3 years of clinical experience in a similar work environment

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].