Patient Services Representative

The START Center for Cancer Care; San Antonio (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

The START Center for Cancer Care is seeking a motivated Patient Services Representative to support our medical oncology office in San Antonio. In this role, you will ensure the efficient operation of the front desk, handle patient interactions, manage records, and verify insurance information. We're looking for candidates with strong customer service skills, a compassionate demeanor, and the ability to work in a fast-paced medical environment.

Qualifications

• Prior experience in a medical office, particularly in oncology or healthcare setting preferred.
• Familiarity with medical terminology, particularly in oncology, is a plus.
• Strong customer service skills with the ability to handle sensitive patient information.

Responsibilities

• Manage patient check-ins and appointments.
• Verify patient insurance and collect payments.
• Maintain and update patient records in compliance with HIPAA.

Skills

Customer Service

Communication

Multitasking

Confidentiality

Education

High school diploma or equivalent

Job description

Join to apply for the Patient Services Representative role at The START Center for Cancer Care

1 week ago Be among the first 25 applicants

Join to apply for the Patient Services Representative role at The START Center for Cancer Care

Get AI-powered advice on this job and more exclusive features.

Job Summary: Patient Service Specialist

Job Summary: Patient Service Specialist

Patient Service Specialist in a medical oncology office is responsible for ensuring the efficient and smooth operation of the front desk area while providing exceptional customer service to patients and visitors. This position involves managing patient check-ins, appointment scheduling, patient records, insurance verification, and facilitating communication between patients, healthcare providers, and staff. The ideal candidate will have a professional and compassionate demeanor, with a strong understanding of oncology procedures and office protocols.

Key Responsibilities

• Patient Check-In and Check-Out:
• Greet patients and visitors with a warm and welcoming attitude.
• Ensure accurate patient check-in, including verifying demographic and insurance information.
• Insurance Verification & Billing Support:
• Verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
• Collect patient co-pays, deductibles, and other financial information.
• Assist with ensuring accurate patient data is entered into the system for billing purposes.
• Patient Records Management:
• Maintain and update patient records, ensuring all information is accurate and confidential.
• Ensure proper filing and organization of medical records in compliance with HIPAA regulations.
• Communication & Coordination:
• Answer patient calls, address inquiries, and direct calls to the appropriate department or healthcare provider.
• Act as a liaison between patients, oncologists, and clinical staff to ensure smooth patient flow and timely treatment.
• Customer Service:
• Ensure all patients receive a positive experience by providing timely and helpful service.
• Address patient concerns with empathy and professionalism.
• Assist with patient education, providing information about office procedures, insurance, and available services.
• General Office Operations:
• Maintain a clean and organized front desk and waiting area.
• Order office supplies and maintain inventory as needed.
• Assist with other administrative tasks as directed by the Office Manager or practice leadership.
  

Qualifications

• High school diploma or equivalent required
• Prior experience in a medical office, particularly in an oncology or healthcare setting, is preferred.
• Familiarity with medical terminology, particularly in oncology, is a plus.
• Knowledge of medical office software, scheduling systems, and electronic health records (EHR) systems.
• Strong customer service skills with the ability to handle sensitive patient information with confidentiality and professionalism.
• Excellent communication skills, both verbal and written.
• Ability to multitask, manage time efficiently, and stay organized in a fast-paced environment.
• Compassionate, patient-focused, and dedicated to delivering a positive experience for patients.
  
  

Work Environment

This position operates in a busy medical oncology office setting. The Front Desk Specialist will interact regularly with patients, healthcare providers, and administrative staff. The role requires standing, sitting, and computer use for extended periods. A compassionate and positive attitude is essential when working with patients undergoing cancer treatments.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

Referrals increase your chances of interviewing at The START Center for Cancer Care by 2x

Sign in to set job alerts for “Patient Service Representative” roles.

Patient Service Representative - FT - Medical Center-Friday-Tuesday 10 a.m.-7 p.m., Sat. 6:30 a.m. - 3:30 p.m. and Sun 7 a.m. - 12 p.m.

Patient Service Representative - FT - Westover Hills Monday-Friday 9 a.m. -6 p.m. or 10 a.m. - 7 p.m.

Patient Service Representative - FT - Mission Trail Mon-Fri 10:30 a.m. - 7:30 p.m. and every other weekend 7 a.m.-11 a.m.; 8 a.m. - 12 p.m., or 7 a.m. - 3 p.m.

Patient Service Representative - FT - Westover Hills Monday-Friday 9 a.m. -6 p.m. or 10 a.m. - 7 p.m.

San Antonio, Texas Metropolitan Area 3 weeks ago

San Antonio, TX $15.00-$17.00 23 hours ago

Patient Account Representative - Customer Service / Call Center - Healthcare

Patient Service Representative Outpatient Rehab Full Time Days HealthLink (Wiseman)

SA Nurses - Insurance Verification / Office Coordinator

Patient Service Representative for South Texas Colorectal Center Sonterra

Patient Service Rep Full Time Days Bitters Clinic

Patient Service Representative for South Texas Surgical Group Westover

Patient Service Representative for Heart Clinic Stone Oak

Clinic Patient Representative - Dominion Crossing Primary Pediatrics

Patient Service Representative for North Hills Family Medicine

Patient Service Representative for Heart Failure Clinic

Patient Service Representative for Havit Cibolo

Patient Service Representative for South Texas Urogynecology

Patient Service Representative for Havit Greenspoint

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.