Patient Services Representative

North Valley Surgery; Redding, Northern (CA, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

North Valley Surgery is seeking a Patient Services Representative to provide front-line administrative and customer service support, ensuring a positive patient experience. You will greet patients, schedule appointments, and handle communications between patients and providers with strict HIPAA adherence.

The role requires accuracy in documentation, proficiency with EHR systems and scheduling software, and the ability to manage multiple priorities in a collaborative clinic environment.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a medical or healthcare office setting preferred.
• Knowledge of medical terminology and standard office procedures.
• Proficiency with EHR systems, scheduling software, and Microsoft Office applications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work independently while maintaining a collaborative team approach.
• Excellent attention to detail and ability to manage multiple priorities effectively.

Responsibilities

• Greet and assist patients and visitors in a professional, courteous manner.
• Answer incoming calls, screen inquiries, take messages, and provide accurate information.
• Schedule, confirm, and adjust patient appointments per clinic protocol.
• Communicate with patients regarding scheduling, insurance, and office procedures.
• Collect co-pays, deductibles, or outstanding balances per policy.
• Obtain and update patient demographics and insurance information.
• Transmit patient records in compliance with HIPAA; manage EHRs.
• Prepare correspondence, forms, and other documentation as required.
• Coordinate with referring offices and external partners for continuity of care.
• Post payments and reconcile funds daily.
• Assist with ordering supplies and support patient flow and admin tasks.
• Maintain organized filing systems and timely record retention.
• Ensure care and maintenance of office equipment and report issues promptly.
• Adhere to HIPAA, OSHA, and confidentiality standards; uphold professionalism.

Skills

Communication skills

EHR proficiency

Scheduling software

Microsoft Office

Medical terminology

Team player

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Microsoft Office

Job description

JOB TITLE: PATIENT SERVICES REPRESENTATIVE

STATUS: AT-WILL/NON-EXEMPT

JOB SUMMARY

Reporting to the Directors of Clinical Leadership and Clinical Operations, or the District Manager, the Patient Services Representative (PSR) provides front-line administrative and customer service support to ensure a positive, efficient patient experience. This position is responsible for greeting and scheduling patients, managing communication between patients and providers, processing documentation, and maintaining the integrity of patient information. The PSR plays a key role in supporting clinic operations through professional communication, attention to detail, and a strong commitment to confidentiality and organizational values.

ESSENTIAL FUNCTIONS

Patient Interaction & Communication

• Greets and assists patients and visitors in a professional, courteous manner.
• Answers incoming calls, screens inquiries, takes messages, and provides accurate information or assistance.
• Schedules, confirms, and adjusts patient appointments according to clinic protocols.
• Communicates effectively with patients regarding scheduling, insurance, and office procedures.
• Collects co-pays, deductibles, or outstanding balances in alignment with financial policy.

Documentation & Records Management

• Obtains, verifies, and updates patient demographics and insurance information.
• Requests, receives, and transmits patient medical records in compliance with HIPAA standards.
• Prepares and maintains accurate electronic patient charts and documentation within the electronic health record (EHR) system.
• Prepares correspondence, forms, and other documentation as required.
• Communicates with referring offices and external partners to support continuity of care.
• Accurately posts payments and maintains daily reconciliation of collected funds.

Administrative & Office Support

• Assists with ordering and maintaining office and clinical supplies.
• Supports providers and clinical staff with patient flow and administrative tasks.
• Helps maintain organized filing systems and ensures timely record retention.
• Ensures care and maintenance of office equipment and reports issues promptly.

Compliance & Professionalism

• Adheres to HIPAA, OSHA, and company confidentiality standards.
• Maintains a professional demeanor and a commitment to service excellence.
• Follows all organizational policies, procedures, and safety protocols.

Team Support

• Collaborates with clinic and administrative staff to maintain efficient daily operations.
• Assists with special projects or additional duties as assigned by clinic leadership.

Requirements

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

1. High school diploma or equivalent required.
2. Prior experience in a medical or healthcare office setting preferred.
3. Knowledge of medical terminology and standard office procedures.
4. Proficiency with EHR systems, scheduling software, and Microsoft Office applications.
5. Strong interpersonal, verbal, and written communication skills.
6. Ability to work independently while maintaining a collaborative team approach.
7. Excellent attention to detail and ability to manage multiple priorities effectively.

POSITION REQUIREMENTS

1. Must successfully complete a comprehensive background check as a condition of employment, including prior to any transfer or promotion within the organization.
2. Demonstrates professionalism, integrity, and cultural competence in all interactions.
3. Maintains confidentiality of all patient, employee, and company information.
4. Exhibits reliability, flexibility, and accountability in fulfilling assigned duties.
5. Contributes to an inclusive, patient-centered workplace environment.

PHYSICAL REQUIREMENTS

1. Prolonged periods of computer-based work, including data entry and communication.
2. Ability to stand, sit, and walk for extended periods throughout the workday.
3. Requires bending, stooping, stretching, and occasional lifting of up to 30 pounds.
4. Manual dexterity sufficient to operate office and clinical equipment (computer, keyboard, telephone, copier, fax).
5. Requires normal range of hearing, vision, and speech to communicate effectively in person, by phone, and through digital platforms.
6. Ability to maintain focus and composure in a fast-paced clinical environment.