Patient Services Representative Rural Health Clinics (Monday-Friday/Day shift)

Northern-Cochise-Community-Hospital; Willcox (AZ); On-site; USD 34,000 - 46,000; Full time

Job summary

Northern-Cochise-Community-Hospital is seeking a Patient Services Representative to support front-office operations in a fast-paced clinic environment. You will handle patient registration, scheduling, insurance verification, and financial counseling while maintaining HIPAA privacy.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a high-volume setting, with safety and patient satisfaction as top priorities.

Qualifications

• High school diploma or GED required.
• 1+ year experience in a medical office, customer service, or patient-facing role desired.
• Strong knowledge of basic insurance terminology and patient financial services.

Responsibilities

• Greet patients and ensure accurate, efficient registration and scheduling.
• Verify insurance coverage, obtain authorizations, and confirm referrals before service.

Skills

Customer service

Communication

Multitasking

Microsoft Office

EHR systems

Education

High school diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

POSITION SUMMARY

As a Patient Services Representative at Rural Health Clinics (PSR), you will play a critical role in delivering an exceptional experience for patients, visitors, and staff in a fast-paced medical clinic setting. This position supports front-office operations, including patient registration, appointment scheduling, insurance verification, and financial counseling. The ideal candidate is a detail-oriented, empathetic, and organized professional with strong communication and customer service skills.

ESSENTIAL FUNCTIONS

Patient Registration & Scheduling

• Greet patients and ensure accurate, efficient registration
• Collect and enter patient demographics, insurance, and eligibility information
• Schedule appointments for clinic providers and ancillary services (e.g., lab, imaging, specialists)

Insurance & Financial Processes

• Verify insurance coverage, obtain authorizations, and confirm referrals prior to service
• Collect co-pays, self-pay amounts, and provide financial guidance to patients
• Accurately post payments and reconcile cash drawers at the point of service

Administrative Support & Communication

• Handle incoming calls and route messages appropriately
• Coordinate patient flow and support clinical staff with timely check-in/check-out
• Maintain confidentiality and release patient information in accordance with HIPAA and organizational policy
• Collaborate with insurance companies, case managers, providers, and internal teams

Other Duties

• Participate in continuous quality improvement (CQI) initiatives
• Adhere to all clinic and hospital district policies and procedures
• May be required to work at alternate clinic sites as needed

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent (GED)
• Minimum 1 year of experience in a medical office, customer service, or patient-facing role
• Strong working knowledge of basic insurance terminology and patient financial services
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and electronic health records (EHR) systems
• Ability to handle multiple tasks with speed and accuracy in a high-volume environment
• Professional demeanor with strong verbal and written communication skills

Preferred

• 2–3 years of experience in a healthcare or hospital setting
• Prior experience with managed care plans and obtaining prior authorizations/referrals
• Familiarity with medical scheduling software and practice management systems
• Bilingual proficiency (English/Spanish) is a plus

Key Competencies

• Exceptional customer service and interpersonal skills
• High attention to detail and strong organizational abilities
• Ability to remain calm under pressure and handle conflict with professionalism
• Self-motivated, reliable, and team-oriented
• Comfortable working with sensitive patient data and upholding privacy standards

WORK ENVIRONMENT

• Fast-paced clinic environment with frequent patient interaction
• Exposure to potentially ill patients and typical medical office conditions
• Requires physical activity including sitting, walking, bending, and keyboarding for extended periods