Patient Services Representative

Community Health & Dental Care, Inc.; Pottstown (Montgomery County); On-site; USD 34,000 - 45,000; Full time

Job summary

Community Health & Dental Care, Inc. is seeking a Patient Services Representative to support front desk operations, greet patients, collect registrations, schedule appointments, and route calls.

The role also involves verifying patient information, handling insurance intake, assisting with billing at the point of service, collecting co-pays, and maintaining a courteous, confidential environment for patients and staff.

Qualifications

• Greeting patients and visitors; schedule appointments; collect registration information.
• Verify and update patient information at each visit.
• Intake of insurance information and verification.
• Management of patient flow.
• Supports Billing Department by documenting correct billing information at point of service.
• Collects co-payments and payments from patients at the point of service; balance cash drawer daily.
• Provides patient services, including resolving complaints and reminder calls.
• Operates main telephone switchboard; routes calls; sets appointments.
• Provides translation services as able.
• Maintains a safe and respectful patient care environment.
• Performs other related duties as required.

Responsibilities

• Greet patients and visitors at the front desk and manage reception tasks.
• Input and verify registration data and appointments; ensure accurate records.
• Collect insurance information and verify coverage when applicable.
• Coordinate patient flow to minimize wait times and keep wait lists current.
• Assist Billing with documenting correct billing information at the point of service.
• Collect co-pays and payments; ensure cash drawer balances daily.
• Provide patient services, address complaints, and make reminder calls.
• Handle the main telephone switchboard; route calls and take messages.
• Offer translation support as needed and appropriate.
• Maintain confidentiality and adhere to safety standards in patient care.
• Perform other related duties as required.

Skills

Front desk

Customer service

Phone handling

Data entry

Billing and verification

Cash handling

Translation

Confidentiality

Time management

Tools

Phone system

Registration software

Job description

Patient Services Representative 2-18 fillable.pdf

Position Summary: Provides general clerical support to primary care teams and general customer service for health center patients and visitors.

Position Responsibilities

• Performs duties of Front Desk Secretary/Receptionist as needed (greeting patients and visitors, patient intake and input of all required registration information, scheduling appointments, etc.) at assigned area within the health center.


• Verifies and updates patient information at each visit (address, phone, insurance, etc.)


• Intake of insurance information and verification


• Management of patient flow


• Supports Billing Department by documenting correct billing information at the point of service (including eligibility verification, updating insurance information, and appointment tracking)


• Collects co-payments and payments from patients at the point of service. Also making sure that your cash drawer balances daily.


• Provides patient services, including resolving complaints, making daily reminder calls, etc.


• Operates main telephone switchboard, routes calls, takes patient messages, sets appointments according to protocol.


• Provides translation services as able and appropriate.


• Performs all assigned duties in a manner consistent with maintaining a safe and respectful patient care environment.


• Performs other related duties as required or assigned.

Organizational

• Adheres to the organizations mission, vision and values.


• Adheres to the organization’s policies regarding time and attendance.


• Complies with accepted dress code and maintains a professional image.


• Demonstrates reliability and trustworthiness.


• Manages time and other resources to meet established goals within the agreed upon time frames.


• Demonstrates flexibility in the acceptance and completion of work assignments.


• Participates in the department’s performance improvement activities.


• Maintains patient/employee confidentiality in the management of information.


• Observes the Health Care System’s compliance policies.