Patient Services Representative

Jobot; Plainfield (NJ); On-site; USD 23,000 - 30,000; Full time

Job summary

Jobot is seeking a friendly Patient Services Representative in Plainfield, NJ to welcome patients and keep the front desk running smoothly. This on-site, permanent role handles greeting, scheduling, patient intake, and basic payments, acting as the first contact for our community health center.

Qualifications include a high school diploma or GED and at least one year of customer service experience; healthcare experience and EMR familiarity are preferred.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience; healthcare exposure preferred.
• Experience with electronic medical records and multi-line phone systems preferred.

Responsibilities

• Greet patients and visitors; be the first point of contact for the clinic.
• Schedule, reschedule and confirm appointments; make reminder calls.
• Verify demographics, insurance and registration; keep records up to date.
• Coordinate with providers on cancellations and schedule changes to maintain flow.
• Prepare patient records and collect/record payments when applicable.

Skills

Customer service

Healthcare experience

Education

High school diploma or GED

Tools

EMR systems

Multi-line phone systems

Job description

Patient Services Representative

$17 - $22 per hour | Plainfield, NJ | On-site | Permanent

Be the friendly first face patients see!

A bit about us:

We're a nonprofit, federally qualified community health center that has cared for our neighbors for more than five decades. Across multiple locations, we provide primary care, women's health, pediatrics, dental, behavioral and social support services to thousands of patients each year, regardless of income or insurance. We're looking for a warm, organized Patient Services Representative to welcome our patients and help keep our clinics running smoothly.

Why join us?

• Be the heart of the front desk: You're the first person patients see and hear, and your kindness sets the tone for their entire visit.
• Launch your healthcare career: Customer service experience is what matters most. We'll help you build the healthcare skills to grow from there.
• Work with purpose: Help families in underserved communities get the care they need, every single day.
• A team that works together: Partner closely with providers, medical assistants and nurses who appreciate the front office as a vital part of patient care.

Job Details

Job Details

• Greet patients and visitors, answer incoming calls and serve as the first point of contact for the clinic.
• Schedule, reschedule and confirm appointments, and make reminder calls with visit prep instructions.
• Verify patient demographics, insurance and registration information, and keep health records accurate and up to date.
• Coordinate with providers and care teams on cancellations, availability and schedule changes to keep clinic flow running smoothly.
• Prepare patient records before appointments and collect and record patient payments when applicable.

Requirements

• High school diploma or GED.
• At least one year of customer service experience; healthcare experience preferred.
• Experience with electronic medical records and multi-line phone systems preferred.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.