Patient Services Representative

CRH Healthcare, LLC; Pensacola (FL); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

On-the-job Training

Employee flat-rate medical services at

Flexible Work Schedules

Generous PTO Plan

Employee Assistance Program

Complimentary Financial Planning

Collaborative Work Environment

Annual Merit Increases

Job summary

CRH Healthcare is seeking a Patient Services Representative for our Pensacola urgent care clinics. You will greet patients, verify insurance, collect copays and coordinate with clinical staff to ensure smooth patient flow.

The role emphasizes friendly service, strong communication, and ability to assist patients with mobility or ambulatory needs. On-the-job training is provided.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of reception/front desk experience.
• Customer service experience in healthcare preferred.
• Ability to work up to 12-hour shifts during the week or weekend.
• Ability to escort or transport patients by wheelchair or stretcher.
• Detail-oriented with excellent interpersonal communication skills.
• Basic computer skills including familiarity with electronic medical records.

Responsibilities

• Greet patients and visitors in the waiting area.
• Check in patients, verify insurances, update information, collect copay.
• Serve as patient advocate and coordinate with clinical staff.
• Answer incoming phone calls promptly.
• Maintain a neat and orderly waiting room.
• Assist patients with ambulatory difficulties and wheelchairs.
• Open and close clinic procedures and reporting.
• Perform additional clerical duties as necessary.

Skills

Customer service

Front desk

Healthcare experience

Shift flexibility

Wheelchair assistance

Attention to detail

EMR familiarity

Typing speed

Education

High school diploma

Tools

EMR systems

Job description

Location: 4441 Bayou Blvd.

Pensacola, FL

Job Id:4529

# of Openings:1

Patient First is a leading urgent care operator in the state of Florida. Our mission is to provide the perfect patient experience so our patients can “Get in. Get out. Get better”. We are currently seeking a Patient Services Representative for our urgent care clinics.

The Patient Services Representative provides excellent customer service to patients and clerical support to clinical staff. Employees in this role are the first point of contact with patients. We are looking for someone who is enthusiastic, friendly and has strong customer service and communication skills.

Company Perks and Benefits:

• On-the-job Training
• Employee flat-rate medical services at CRH-affiliated clinics
• Flexible Work Schedules
• Generous PTO Plan
• Employee Assistance Program
• Complimentary Financial Planning
• Collaborative Work Environment
• Annual Merit Increases

PRIMARY RESPONSIBILITIES:

• Promptly greet patients and visitors in the waiting area in a friendly and helpful manner.
• Check in patients, verify insurances, update necessary patient information in the system, and collect copay.
• Serve as a patient advocate to provide world-class care in coordination with clinical staff and providers.
• Promptly answer incoming phone calls.
• Maintain a neat and orderly waiting room.
• Assist patients with ambulatory difficulties, including obtaining wheelchairs and provide assistance with walking.
• Responsible for opening and closing clinic procedures and reporting.
• Perform additional clerical duties as necessary.

QUALIFICATIONS AND EXPERIENCE:

• High school diploma or equivalent
• Minimum of one (1) year of reception/front desk experience (coordinator, receptionist, clerk, agent, specialist, etc.)
• Customer service experience in a healthcare outpatient setting preferred
• Ability to work up to 12-hour shifts during the week or weekend as needed
• Ability to escort or transport patients by wheelchair or stretcher when needed
• Detail-oriented with excellent interpersonal communication skills
• Basic computer skills including familiarity with electronic medical records
• Types 25 words per minute

CRH Healthcare provides a professional work environment, a strong clinical support organization and a competitive compensation and benefits package.

CRH Healthcare is an equal opportunity employer: M/F/D/V