Patient Services Representative

Bridgeview Eye Partners; Norfolk (NE); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401k plan

Paid holidays

Job summary

Unity Eye Center in Norfolk, NE is seeking a Patient Services staff member to ensure accurate patient/exam information, verify insurance, and maintain positive patient communication.

The role supports front desk operations, data entry into EHR, and daily reconciliation. Candidates should have a high school diploma and familiarity with medical office procedures.

Qualifications

• High school diploma or equivalent.
• Experience in medical office environment preferred.
• Knowledge of Microsoft Office and basic data entry.

Responsibilities

• Greet patients in a friendly, professional manner.
• Process patients through checkout by verifying chart and insurance information, posting payments, and filing clean claims.
• Enter data into EHR and assist with end-of-day reporting.
• Maintain HIPAA compliance and protect patient confidentiality.

Skills

Customer service

Interpersonal skills

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

EHR software

Microsoft Office

Job description

UEC Norfolk
3610 W. Norfolk Ave
Norfolk, NE 68701, USA

UEC Norfolk
3610 W. Norfolk Ave
Norfolk, NE 68701, USA

POSITION SUMMARY: The primary focus of the Patient Servicesstaff is to provide exceptional patient care and promote practice success throughout each function of the position, ensuring all patient and exam information is correct for posting, verifying and maintaining accurate reporting, and delivering positive patient communication.

Location: Unity Eye Center, Norfolk, NE

WHAT WE OFFER:

• Starting wage will be determined based on experience
• 6.5 paid holidays per year
• Approximately 8 days of PTO within first year
• Full benefits portfolio to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Uphold the Unity standards through exceptional customer service
• Greet patients in a friendly, professional manner
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing,scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer,processing daily deposits, verifying/correcting data from identified reports, and submitting End-of-Day packet to manager for verification
• Monitor patient flow throughout the office, properly communicating delays
• Respond to patient inquiries about billing, procedures, policies and available services
• Evaluate and support implementation of new technology and equipment
• Provide a safe and clean office environment
• Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA)
• Monitor Unity processes to ensure compliance with the organization’s policies and with the guidelines set by relevant regulatory agencies
• Demonstrate a commitment to Standards of Care
• Perform other duties and assume various responsibilities as determined by the Practice Manager and doctor(s)

SUPPLEMENTARY RESPONSBILITIES

Depending upon the patient volume and/or patient flow, you may be required to perform the following tasks.

• Collect patient medical history and enter data into EHR
• Respond to patient inquiries regarding medical procedures and medication regimens

EDUCATION AND/OR EXPERIENCE

• High school graduate, or equivalent
• Above average knowledge in health science, math, and Microsoft Office (Word, Excel)
• Previous medical office experience and knowledge in medical coding/billing is preferred

COMPETENCIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

• Proficient in EHR, including exceptional keyboarding skills
• Ability to accurately process insurance claims, and ensure proper reporting to Billing
• Excellent interpersonal, written, and verbal communication skills
• Detail oriented with strong organizational skills
• Ability to obtain knowledge and skills on the job or through educational courses
• A strong commitment to helping people
• Polite, professional, and courteous
• Ability to lead, motivate and promote a team environment
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
• Report for scheduled work shifts in a dependable and timely fashion pursuant to Unity attendance policy

ENVIRONMENT AND PHYSICAL DEMANDS

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job.

• Constant walking and standing; frequent bending, stopping and reaching
• Strong sensory skills such as good eyesight, good hearing, and dexterity

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.