Guest Relations Representative (Part-time, Varied shift)

CarePoint Health Management Associates; Hoboken (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401K

Paid Time Off (PTO)

Tuition Reimbursement

Professional growth & development

Employee wellness programs

Job summary

CarePoint Health Management Associates' Hudson Regional Health in Hoboken seeks a friendly Guest Relations Representative to warmly welcome patients, verify identifiers, and provide accurate information while maintaining privacy and professionalism.

You must be bilingual in English and Spanish, possess basic computer skills and strong customer service, and enjoy working as part of a teamwork-driven care team in a fast-paced hospital setting.

Qualifications

• Education: High School Graduate
• Relevant experience preferred
• Basic computer knowledge and typing/keyboard skills
• Excellent customer service and communication skills

Responsibilities

• Greet patients warmly and assist with check-in and information needs
• Identify patients using multiple identifiers while maintaining privacy and confidentiality
• Update patients on wait times and direct to appropriate services
• Support team with reception duties and patient flow in a fast-paced hospital setting

Skills

Bilingual English/Spanish

Customer service

Communication skills

Typing/keyboard skills

Basic computer knowledge

Education

High School Graduate

Job description

About Us

Welcome to Hudson Regional Health

Technology Transforming Care

Hudson Regional Health is a newly unified healthcare network serving Hudson County through four hospitals.

Together, these hospitals form a single, integrated system with a shared vision—to deliver modern, patient-first care supported by innovation. From robotic-assisted surgery and AI-powered diagnostics to real-time monitoring and precision neurosurgery, HRH is redefining what’s possible in community healthcare.

Patients across the region now have access to state-of-the‑art procedures and nationally recognized specialists, all within a connected, local network designed to put care first.

Our Services

We focus on the care our patients need most, delivered with precision, innovation, and a commitment to excellence.

Advanced Emergency Services - 24/7 emergency departments across all four hospitals

Robotic-Assisted Surgery - featuring the Da Vinci XI and ExcelsiusGPS systems

Neurosurgery & Spine Care - including Stealth Navigation and precision‑guided treatment

Women’s Health & Maternity -comprehensive services tailored for every stage

Imaging & Diagnostics - AI-enhanced systems for faster, more accurate results

Outpatient & Specialty Care - coordinated care across multiple disciplines

Our Hospitals

Explore our hospitals and discover care that’s high‑tech, high‑touch, and close to home:

Secaucus University Hospital, Flagship campus featuring the Robotic Surgery Institute and modernized emergency care.

Bayonne University Hospital, A full‑service community hospital offering personalized acute care.

Hoboken University Hospital, A local leader in women’s health, family medicine, and outpatient services.

The Heights University Hospital (Jersey City), Expanding access to state‑of‑the‑art care in the heart of Jersey City.

What You\'ll Be Doing

This Guest Relation position requires superior communication and interpersonal skills. Exhibit proper telephone etiquette. Be able to complete reception routine accurately identifying patients with multiple means of identifiers. Presentable and well mannered. Genuine care for growth and improvement. Bilingual required must be able to speak English and Spanish fluently. The Guest Relations Rep. responsible for providing a warm and friendly welcome. The person filling position must have a passion for guest service and ensure that guest and patients are kept updated of wait time (if necessary), observes and respect the privacy and confidentiality of patient while maintaining professionalism and a smile at all times. The Guest Relations Rep is key to being able to assist with information and to alleviate any anxiety or frustration that people may experience as they enter HUMC. This position requires extraordinary customer service skills and pay close attention to detail and commitment to teamwork. Because the Guest Relations Rep is the customer’s initial contact with HUMC he/she must at all times convey and optimistic, devoted and constructive image of HUMC.

What We\'re Looking For

EEducation: High School Graduate

Experience: Relevant experience preferred

Skills: Basic computer knowledge & yping/keyboard skills, excellent customer service and communication skills.

What We Offer

What We Offer

• Competitive compensation based on experience and qualifications: When determining the compensation, several factors may be considered including, years of relevant experience, credentials, union contracts, education, and internal equity.
• Comprehensive health, dental, and vision insurance
• 401K, Retirement savings plan with employer contribution
• Generous Paid Time Off (PTO) and paid holidays
• Tuition Reimbursement
• Opportunities for professional growth, development, and continuing education
• Employee wellness programs and resources

Influenza Vaccinations are a requirement for employment. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date, during the influenza season, if you are offered employment, unless you request and receive an approved medical exemption.

We are an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.