Front Desk Coordinator

Health Plus Management; New York (NY); On-site; USD 20,457 - 29,136; Full time

Job summary

A leading Physician Support Organization in New York seeks a motivated individual for a medical administrative role. In this position, you will provide quality patient care, manage office operations, and communicate effectively with patients and medical staff. We require at least 1 year of relevant experience in a medical setting and fluency in both English and Spanish. The position offers full-time hours with a competitive pay of $18/hour.

Qualifications

• 1+ years of relevant medical administrative experience preferred.
• Knowledge of medical terminology and procedures.
• Strong computer knowledge including Windows programs.

Responsibilities

• Deliver quality and compassionate care to patients.
• Maintain office operations by following standard procedures.
• Assist with patient inquiries, resolve issues, and schedule appointments.
• Ensure patient privacy and maintain confidentiality.

Skills

Bilingual (English/Spanish)

Excellent verbal and written communication

Organizational skills

Customer service

Adaptability

Problem-solving

Computer knowledge (Microsoft Word/Excel)

Tools

NextGen

EMR

Job description

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back‑office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Responsibilities

• Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
• Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
• Be responsible for obtaining and filing patients' charts, and assisting our patients as needed
• Maintain the daily operations of the office by following standard operating procedures and guidelines
• Contribute to team effort by smoothly transitioning into daily roles as needed
• Protect patient privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Navigate through NextGen to access and provide patient information
• Maintain compliance by contacting patients to confirm appointments
• Respond to inquiries, resolve risen issues, collect co‑pays and schedule patient appointments
• Responsible for the opening and closing procedures of the office as needed
• Assist in comforting the patients and maintaining the reception area
• Other administrative tasks as needed

Knowledge and Experience

• 1+ years of relevant medical administrative experience, preferred
• Experience with medical insurance/verification is a plus
• Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
• Experience with EMR, preferred
• Strong computer knowledge and windows program including Microsoft Word/Excel

Skills and Abilities

• Bilingual (English/Spanish) required
• Excellent verbal and written communication
• Ensuring a great patient experience by delivering outstanding customer service
• Exceptional organizational and time‑management skills – the ability to multi‑task is a must
• Adaptability and flexibility while working in a fast‑paced environment
• Problem‑solving ability and aptitude
• Outcome‑focused, with an ability to work under pressure
• A solution‑oriented mindset
• A strong sense of urgency and focus in accomplishing tasks

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Schedule

• Full Time – Monday – Thursday 10:30 am – 7 pm & Saturday 8:15 am – 1:30 pm
• Part Time – Monday – Thursday 1 pm – 7 pm & Saturday 8:15 am – 1:30 pm

Pay

$18/hour