Patient Services Representative

Health Advocates Network; Little Rock (AR); On-site; USD 19,000 - 28,000; Full time

Job summary

Health Advocates Network in Little Rock, AR, is seeking a Patient Services Representative to join our clinical team. You will answer phones, schedule appointments, and assist patients with inquiries while ensuring a high level of customer service in a friendly, patient-centered environment.

This entry-level role offers training and opportunities to grow in the dental/healthcare field, with a supportive office staff and emphasis on compassionate care.

Qualifications

• Experience answering telephones and providing excellent customer service.
• High school diploma or GED required.
• Patient-facing role in healthcare environment preferred.

Responsibilities

• Answer telephones and greet patients in a friendly manner.
• Schedule appointments and maintain appointment book.
• Assist with patient inquiries and help with completion of treatment plans and financial arrangements.
• Register patients and post charges/payments to accounts.
• Maintain a clean, welcoming waiting area and ensure smooth front-desk operations.

Skills

Customer service

Answering phones

Education

High school diploma or GED

Job description

Health Advocates Network is currently seeking a Patient Services Representative to work at a facility in Little Rock, AR. These are registry positions with our company.

Pay Rate: $17 / hour

*W2

Description

Job Summary: DCA is looking for a Patient Service Representative to join our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. We take pride in providing comprehensive, personalized care in a warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health. This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient's treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

Job Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal.
• Respond to patient questions and or concerns according to DCA Policies.
• Answering Telephones.
• Scheduling Appointments.
• Maintaining Appointment Book.
• Confirming Appointments.
• Follow up on no shows/cancellation of Appointments.
• Register Patients on sign in sheet.
• Post charges and payments to patient accounts.
• Checking voicemail on a daily basis.
• Maintain a clean and friendly waiting area for patients.

Required Skills & Experience

• Experience answering telephones.
• Must have exceptional customer service skills.

Preferred Skills & Experience

• Experience working in a dental, medical, or other health-care office.
• Knowledge of insurance plans (HMO/PPO).

Education

• High school diploma or GED.
• N/A
• N/A
• N/A

Health Advocates Network, Inc. is an equal opportunity employer. All qualified applicants shall receive consideration for employment without regard to any legally protected basis under applicable federal, state or local law, except where a bona fide occupational qualification applies. EOE including Veterans/Disability