Patient Services Representative

UPMC; Jamestown (NY); On-site; USD 21,000 - 28,000; Part time

Job summary

UPMC Corporate Services is hiring a part-time Patient Services Representative to support UPMC Chautauqua's Jones Memorial Health Center. The role covers mixed days from 9:00am to 2:30pm, Monday through Friday, at Jones Memorial Health Center in Jamestown, NY.

You will greet patients, guide them through self-arrival tech or desk check-in, collect copayments, update demographics, and schedule follow-ups while promoting excellent service and MyUPMC portal enrollment.

Qualifications

• Completion of high school diploma or equivalent.
• Experience with PC applications and typing preferred.
• Two years of experience in medical, billing, or customer service preferred.
• Knowledge of medical terminology preferred.
• Previous experience with Epic or Medipac preferred.

Responsibilities

• Greet patients and assist with check-in.
• Collect copayments and other payments at the point of service.
• Verify and update patient registration information.
• Schedule follow-up appointments and ancillary services at checkout.
• Assist patients in navigating the healthcare system.
• Refer questions to appropriate clinical staff.
• Scan medical records and fax documents.
• Promote MyUPMC portal and assist with registration.
• Verify insurance benefits with carriers.
• Obtain signatures for consent and ensure HIPAA compliance.

Skills

Customer service

Data entry

Communication

Typing

Education

High school diploma or equivalent

Tools

Epic

Medipac

Job description

Purpose

Do you enjoy providing customer service? Are you looking to work with patients? UPMC Corporate Services is looking to hire a part‑time Patient Services Representative to support UPMC Chautauqua's Jones Memorial Health Center. This role would work varied days Monday through Friday from 9:00am until 2:30pm.

A Patient Services Representative is responsible for welcoming patients upon arrival and promoting the usage of new and emerging consumer‑friendly technologies. They also educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when appropriate. Additionally, this role updates patient's demographics and insurance coverage information, as well as schedules subsequent appointments within the continuum of care, all while promoting an overall culture of service excellence.

Responsibilities

• provide a warm greeting for all patients
• Guide patient through use of self‑arrival technology or check‑in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow‑up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provides follow‑up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer‑based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran