Patient Services Representative

Northeast Orthopaedic Alliance; Hingham (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k)

Life Insurance

AD&D Insurance

Short & Long-Term Disability Insurance

Paid Time Off

Job summary

South Shore Orthopedics is seeking a highly organized Patient Services Representative (Float) to support multiple departments throughout the practice. This role covers front desk operations, scheduling, registration, clinical support, and administrative tasks in a fast-paced healthcare setting.

The ideal candidate is flexible, detail-oriented, and committed to delivering outstanding service to every patient, with a focus on accurate data, HIPAA compliance, and teamwork in an in-person

Qualifications

• High School Diploma or equivalent.
• Previous experience in a medical office or healthcare setting preferred.
• Excellent verbal and written communication skills.
• Strong computer skills and ability to learn new software quickly.
• Exceptional organizational skills with the ability to multitask and prioritize competing demands.
• Strong attention to detail and accuracy.
• Ability to work independently while contributing positively to a team environment.
• Professional, patient-focused attitude with excellent customer service skills.
• Working knowledge of HIPAA, OSHA, and patient confidentiality standards.
• Ability to build and maintain professional relationships with patients, providers, coworkers, and third-party payers.

Responsibilities

• Answer incoming telephone calls and assist patients with scheduling appointments.
• Register patients, verify information, and complete check-in/check-out procedures.
• Interview patients and obtain accurate demographic and insurance information.
• Schedule follow-up appointments, diagnostic testing, and surgical procedures.
• Room patients and provide administrative support to clinical staff as needed.
• Coordinate with providers and multiple departments to ensure efficient patient flow.
• Maintain accurate patient records within the electronic medical record system.
• Follow established scheduling protocols and business process documentation.
• Perform other related duties as assigned to support practice operations.

Skills

Verbal communication

Written communication

Computer skills

Multitasking

Attention to detail

Customer service

HIPAA awareness

Teamwork

Education

High School Diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Full-Time | Monday–Friday | 8:00 AM–5:00 PM

Why Work Here?

Join a collaborative orthopedic team that values exceptional patient care, teamwork, professional growth, and a positive workplace culture.

Patient Services Representative (Float)

Position Summary

South Shore Orthopedics is seeking a highly organized, adaptable, and customer-focused Patient Services Representative (Float) to support multiple departments throughout the practice. This is an excellent opportunity for someone who thrives in a fast-paced healthcare environment and enjoys variety in their day.

As a float team member, you will provide coverage wherever needed, including front desk operations, patient scheduling, registration, clinical support, and administrative tasks. The ideal candidate is flexible, detail-oriented, and committed to delivering outstanding service to every patient.

Responsibilities

• Answer incoming telephone calls and assist patients with scheduling appointments.
• Register patients, verify information, and complete check-in/check-out procedures.
• Interview patients and obtain accurate demographic and insurance information.
• Schedule follow-up appointments, diagnostic testing, and surgical procedures.
• Room patients and provide administrative support to clinical staff as needed.
• Coordinate with providers and multiple departments to ensure efficient patient flow.
• Maintain accurate patient records within the electronic medical record system.
• Follow established scheduling protocols and business process documentation.
• Perform other related duties as assigned to support practice operations.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a medical office or healthcare setting preferred.
• Excellent verbal and written communication skills.
• Strong computer skills and ability to learn new software quickly.
• Exceptional organizational skills with the ability to multitask and prioritize competing demands.
• Strong attention to detail and accuracy.
• Ability to work independently while contributing positively to a team environment.
• Professional, patient-focused attitude with excellent customer service skills.
• Working knowledge of HIPAA, OSHA, and patient confidentiality standards.
• Ability to build and maintain professional relationships with patients, providers, coworkers, and third-party payers.

Physical & Working Conditions

• Ability to lift up to 15 pounds.
• Prolonged periods of sitting, typing, and computer work.
• Frequent interaction with patients, providers, and staff throughout the day.
• Ability to manage multiple priorities, interruptions, and time-sensitive tasks.
• Occasional exposure to healthcare environments where bodily fluids may be present.
• Noise level is generally low to moderate.

Pre-Employment Requirements

The selected candidate must successfully complete applicable reference and background checks prior to employment.

Benefits

• Competitive Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k)
• Life Insurance
• AD&D Insurance
• Short & Long-Term Disability Insurance
• Paid Time Off

About South Shore Orthopedics

South Shore Orthopedics is a progressive, physician-led orthopedic practice dedicated to providing exceptional musculoskeletal care in a safe, compassionate, and patient-centered environment. Our success is built on teamwork, integrity, professionalism, and a shared commitment to clinical excellence.

We foster a collaborative culture where employees are encouraged to grow professionally while making a meaningful impact on the lives of our patients. We value innovation, respect, accountability, and a positive workplace where hard work is recognized and a sense of humor is always appreciated.

If you're looking to join a practice that values both its patients and its employees, we'd love to hear from you.

Job Type: Full-Time

Schedule:

• Monday–Friday
• 8:00 AM–5:00 PM
• Overtime as needed

Work Location: In Person

Medical Specialty: Orthopedics