Patient Service Representative-Dental

North Carolina Community Health Center Association; Greensboro (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

North Carolina Community Health Center Association seeks an organized front desk receptionist to greet patients, verify information, and support registration in a fast-paced healthcare setting.

The role requires English proficiency; bilingual Spanish is preferred. Responsibilities include handling insurance cards, EHR entries, scheduling, and patient communication. On-site position with standard front office hours.

Qualifications

• High school diploma or equivalent.
• Proficiency in English, written and spoken.
• Bilingual Spanish proficiency preferred.
• Working knowledge of data processing equipment and standard office software.

Responsibilities

• Greet and register patients and visitors in a polite, prompt manner.
• Verify and update patient information per registration procedures.
• Copy and scan insurance cards into the electronic health record (EHR).
• Verify insurance eligibility and inform patients of financial responsibilities.
• Collect co-payments and provide receipts.
• Schedule appointments and manage reminders for routine exams and follow-ups.
• Answer incoming calls and direct to appropriate staff; maintain professional phone etiquette.
• Maintain a clean waiting area and assist other front office staff as needed.

Education

High school diploma

Tools

Excel

Word processing

Electronic Health Record

Job description

Position Summary:
The primary purpose of this position is to greet and assist patients and visitors, manage incoming phone calls and messages, and provide information in a professional, courteous manner. The role ensures smooth patient registration, communication, and coordination within the dental office or medical office.

Job Responsibilities

• Greets and registers patients in a polite, prompt, helpful manner.
• Verifies and updates patient information per established patient registration procedures.
• Copies new/updated insurance cards and scans into our electronic health record
• Updates insurance information during the chec1‹ in process
• Verifies eligibility of insurance and informs patients of payment/financial responsibilities.
• Collects co-payments and amounts due, as applicable; provides each patient a receipt.
• Notify the dental team through patient tracking systems when a patient is registered and waiting.
• Provide interpretation and translation services for staff and patients as needed (Bilingual PSR only).
• Schedule new and existing patients per approved medical and dental guidelines.
• Schedule routine exams, follow-ups, and procedures during check-out.
• Answer incoming telephone calls and direct them to the appropriate personnel.
• Follow proper phone etiquette and correctly identify oneself on all calls, per TAPM policy.
• Monitor and contact patients on recall or waitlists as appropriate.
• Comply with all company safety and health policies and procedures.
• Document dental triage calls including patient name, DOB, contact details, and symptoms; forward to dental team via task system as needed.
• Maintain a clean and organized waiting area throughout the day.
• Assist medical front office and medical records staff as needed.
• Perform closing procedures:
• Balance cash drawer and verify insurance forms at day’s end.
• Turn in collected co-payments.
• Organize and prepare documents for filing.
• Power down monitors, copiers, and lights; secure the front entrance.
• Print the final daily schedule to confirm all registered and treated patients.
• Prepare daily reports for “no-show” patients and follow up per no-show policy.
• Adapt to changing situations and priorities.
• Perform additional duties as assigned.

Preparation and Training:
Job duties require a high school education with additional specialized courses. Must be proficient in English oral and written communication. Bi-Lingual Assistants must also be proficient in Spanish both oral and written communication. Must have a working knowledge of data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain excellent customer service abilities. Must maintain current NC driver’s license for occasional outside travel.