Patient Services Representative

GOEBEL FIXTURE COMPANY; Garner (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Valleygate Dental Surgery Center is seeking a patient services representative to manage the front desk and perform a range of administrative tasks. You will welcome guests, greet visitors, and coordinate scheduling and patient data entry with a professional, customer-focused approach.

The role emphasizes multitasking, effective communication, and adherence to safety and quality standards in a busy clinic environment. Bilingual candidates are strongly encouraged to apply.

Qualifications

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; certification in Healthcare Front Office Administration is a plus.
• Bilingual preferred (English/Spanish) but not required

Responsibilities

• Supports the philosophy, goals, and objectives of the Organization.
• Supports and performs according to approved policies and procedures.
• Participates as a team member in support of the total perioperative process.
• Considers patient rights in performance of job duties and responsibilities.
• Contributes to the progress and development of the approved Quality Assurance/Performance Improvement (QAPI) Program.
• Supports risk management and participates in programs directed to patient and staff safety.
• Contributes to the quality management process; identifies role and contributions upon request; participates in data collection activities in support of the Quality Management Program.
• Objectively evaluates suggestions, grievances, and processes to identify opportunities to improve performance and quality of care.
• Communicates effectively with patients, visitors, physicians, and co-workers.
• Interactions are respectful and courteous.
• Communicates effectively and professionally using a translator when necessary.
• Documents that information received from the patient is disseminated to the appropriate people or departments.
• Maintains and promotes professional competence through continuing education and other learning experiences.
• Participates in committees, conferences, and quality management activities.
• Seeks new learning experiences by accepting challenging opportunities and responsibilities.
• Objectively evaluates suggestions or criticisms and attempts to improve performance orseeks further guidance, as needed.
• Attends and actively participates in meetings, committees, in-services, workshops, seminars, and conferences according to job responsibilities and facility requirements as requested with management approval.
• Adheres to safety policies and procedures in performing job duties and responsibilities.
• Reports observed or suspected violations, hazards, and noncomplianceaccording to Valleygate Dental Surgery Center (VDSC) policy.
• Observes safety measures in performance of job duties and responsibilities;reinforces compliance with safety policies and procedures.
• Responds to emergency situations with competence and composure.
• Interacts appropriately with various age groups.
• Accurately assesses and interprets age-specific patient data.
• Accurately interprets age-specific patient responses to questions and instructions.
• Schedules procedures at VDSC following the established policies and procedures.
• Properly identifies patient.
• Obtains information needed to schedule surgery.
• Reviews patient registration information for completeness and accuracy.
• Schedules, cancels, confirms appointments, utilizes patient priority/referral list to fill cancellations.
• Organizes, blocks slots and coordinates scheduling efforts for use by secondary schedulers.
• Operates multi-line phones for customer assistance, creates new patient accounts and enters patient information (demographic/insurance/treatment) into computer.

Skills

Customer service attitude

Multitasking

Time management

Organizational skills

Communication skills

Resourcefulness

Education

High school diploma

Healthcare Front Office Administration certification

Tools

Microsoft Office Suite

Job description

• Location 305 Timber Drive,Garner, NC, 27529,United States
• Employee Type NonExempt Full Time

Description

We are looking for a patient services representative to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a patient services representative you will be the first point of contact for our company. Our patient services representative’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business.

You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a patient services representative, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

This position is full-time.Bilingual candidates are strongly encouraged to apply!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports the philosophy, goals, and objectives of the Organization.
• Supports and performs according to approved policies and procedures.
• Participates as a team member in support of the total perioperative process.
• Considers patient rights in performance of job duties and responsibilities.
• Contributes to the progress and development of the approved Quality Assurance/Performance Improvement (QAPI) Program.
• Supports risk management and participates in programs directed to patient and staff safety.
• Contributes to the quality management process; identifies role and contributions upon request; participates in data collection activities in support of the Quality Management Program.
• Objectively evaluates suggestions, grievances, and processes to identify opportunities to improve performance and quality of care.
• Communicates effectively with patients, visitors, physicians, and co-workers.
• Interactions are respectful and courteous.
• Communicates effectively and professionally using a translator when necessary.
• Documents that information received from the patient is disseminated to the appropriate people or departments.
• Maintains and promotes professional competence through continuing education and other learning experiences.
• Participates in committees, conferences, and quality management activities.
• Seeks new learning experiences by accepting challenging opportunities and responsibilities.
• Objectively evaluates suggestions or criticisms and attempts to improve performance orseeks further guidance, as needed.
• Attends and actively participates in meetings, committees, in-services, workshops, seminars, and conferences according to job responsibilities and facility requirements as requested with management approval.
• Adheres to safety policies and procedures in performing job duties and responsibilities.
• Reports observed or suspected violations, hazards, and noncomplianceaccording to Valleygate Dental Surgery Center (VDSC) policy.
• Observes safety measures in performance of job duties and responsibilities;reinforces compliance with safety policies and procedures.
• Responds to emergency situations with competence and composure.
• Interacts appropriately with various age groups.
• Accurately assesses and interprets age-specific patient data.
• Accurately interprets age-specific patient responses to questions and instructions.
• Schedules procedures at VDSC following the established policies and procedures.
• Properly identifies patient.
• Obtains information needed to schedule surgery.
• Reviews patient registration information for completeness and accuracy.
• Schedules, cancels, confirms appointments, utilizes patient priority/referral list to fill cancellations.
• Organizes, blocks slots and coordinates scheduling efforts for use by secondary schedulers.
• Operates multi-line phones for customer assistance, creates new patient accounts and enters patient information (demographic/insurance/treatment) into computer.

Requirements

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; certification in Healthcare Front Office Administration is a plus.
• Bilingual preferred (English/Spanish) but not required