Patient Services Representative

Optum; Gahanna (OH); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental & Vision insurance

Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

UnitedHealth Group is seeking a Patient Services Representative to join our Ohio office. You will greet patients, assist with intake, collect payments, and manage medical records while coordinating scheduling and visits with the care team.

The role requires 1+ years of healthcare admin experience, a high school diploma, and comfort with Microsoft Office and EPIC. Benefits include PTO, medical/dental/vision coverage, 401(k), and education reimbursement. This is an on-site position in Gahanna, OH.

Qualifications

• High School Diploma/GED is required.
• 1+ years of administrative experience in a healthcare setting is required.
• Strong proficiency with Microsoft Office and EPIC is preferred.
• Experience with medical office workflows, patient scheduling and records is a plus.
• Knowledge of medical terminology is beneficial.

Responsibilities

• Greet patients as they arrive and manage wait time.
• Assist patients with intake processes including copying required documents.
• Collect co-payments, co-insurance and deductibles and issue receipts.
• Manage cashier box and daily deposits according to policies.
• Process walk-in patients and visitors; schedule and reschedule appointments.
• Manage medical records, filing, scanning and calendar preparation.
• Ensure all correspondence is scanned or filed promptly.
• Process requests for medical records releases and maintain logs.
• Perform other related duties as assigned.

Skills

Administrative experience

Scheduling appointments

Insurance verification

Medical terminology

Education

High School Diploma/GED

Tools

Microsoft Office

EPIC

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Patient Services Representative (2389504)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

As aPatient Services Representative, you will be working in a collaborative office environment alongside other medical professionals.

Schedule: Monday-Friday, 8am-5pm EST

Primary Responsibilities:

• Greet patients as they arrive and manage wait time
• Assist patients with intake processes including copying required documents
• Collect co-payments, co-insurance and deductibles and issues receipts
• Manage cashier box and daily deposits according to company policies
• Process walk-in patients and visitors
• Scheduling and rescheduling appointments
• Manage medical records (maintains, files/scans, prepares for schedule)
• Ensure all correspondence is scanned and/or filed in timely manner
• Process requests for medical records release and maintain appropriate logs, etc.
• Perform all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of administrative experience in a healthcare setting

Preferred Qualifications:

• 1+ years working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
• Experience working with medical insurance
• Advanced level of proficiency with Microsoft Office (Word, Excel, Outlook, etc.)
• Knowledge of EPIC software
• Knowledge of medical terminology

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.