Patient Services Representative

Des Moines University; Des Moines (IA); On-site; Full time

Job summary

Join a leading health sciences institution as a Patient Services Representative. This role involves managing front desk operations, scheduling appointments, and handling patient documentation. Ideal candidates will have strong communication skills and front office experience in a medical setting. Enjoy a comprehensive benefits package and contribute to the future of Medicine and Health Sciences.

Benefits

Medical plan contributions

10% retirement match

Flexible work arrangements

Community service leave

Tuition assistance

Professional development funds

Access to wellness facilities

Qualifications

• Front office experience in a medical setting preferred.
• Experience with third-party payer regulations desired.

Responsibilities

• Welcome and assist patients, manage phone calls.
• Schedule appointments, verify insurance, ensure HIPAA compliance.
• Handle payments, copays, and manage reconciliations.

Skills

Communication

Customer Service

Education

High school diploma or equivalent

Job description

Join to apply for the Patient Services Representative role at Des Moines University

At DMU, you will make a meaningful contribution to the future of Medicine and Health Sciences. We are seeking a Patient Services Representative (PSR) who supports the physical therapy (PT) department in downtown Des Moines and West Des Moines. The PSR acts as the main point of contact for patients both in person and on the phone, communicating warmly to gather information for scheduling and registration. The role involves collecting demographic and insurance information and accurately entering it into the Electronic Health Record (EHR). The PSR also manages copays, deductibles, coinsurance, and outstanding balances at check-in.

What You’ll Do

1. Front Desk Management: Welcome and assist patients, visitors, and students; manage phone calls; maintain a tidy reception area.
2. Appointment Coordination: Schedule appointments, handle registration, verify insurance, and ensure HIPAA compliance.
3. Financial Processing: Handle payments, copays, deductibles; issue receipts; manage reconciliations, petty cash, and deposits.
4. Patient Documentation: Prepare paperwork, update records, and fax documents to insurance companies.
5. Insurance Communication: Address insurance denials and ensure effective resolution.

What We Are Looking For

1. High school diploma or equivalent; additional medical training preferred.
2. Front office experience in a medical setting is preferred.
3. Experience with third-party payer regulations is desired.
4. For full details, see the Position Description at the bottom of this posting.

Total Rewards

Our employees are our strength. We offer a comprehensive benefits package including medical plan contributions, a 10% retirement match, flexible work arrangements, community service leave, tuition assistance, professional development funds, and access to wellness facilities. Visit www.dmu.edu/employment for more information.

About

Founded in 1898, Des Moines University is a leading health sciences institution with three colleges offering ten graduate programs. Our mission is to improve lives through education, patient care, and community service. In 2023, we moved to a new state-of-the-art campus in West Des Moines, supporting innovative teaching and research. We are committed to educating health professionals and leaders, providing compassionate care, and serving our community.

Required Documents

Resume, cover letter, and contact information for three references are required at application. Apply at www.dmu.edu/employment.

Details

• Department: Physical Therapy Clinic
• Status: Non-Exempt
• Schedule: Monday-Friday, 8:30 am - 5:00 pm, at 3200 Grand Ave, occasional work at RecPlex
• Pay Rate: $22.41

Additional Information

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Health Care Provider
• Industry: Higher Education