Patient Services Representative

Des Moines University College of Health Sciences (CHS); Des Moines (IA); On-site; Full time

Job summary

Des Moines University is seeking a Patient Services Representative to support the Physical Therapy department. The role involves managing front desk operations, scheduling appointments, and ensuring accurate patient documentation. Candidates should have a high school diploma and preferably experience in a medical office. This position offers a competitive salary and generous benefits.

Benefits

Generous employer contribution towards medical plan

10% retirement match

Flexible work arrangements

Tuition assistance

Professional development funding

Access to wellness facilities

Qualifications

• Front office work experience in a medical office preferred.
• Experience with third-party payer regulations is desired.

Responsibilities

• Welcome and assist patients, manage phone calls, and maintain a tidy reception area.
• Schedule patient appointments, handle registration, and verify insurance.
• Handle payments, copays, and deductibles, and manage daily financial reconciliations.

Skills

Communication

Customer Service

Education

High School Diploma

Job description

Apply now Job no: 492900
Work type: FT
Location: Des Moines
Categories: Staff

At DMU you will make a meaningful contribution to the dynamic future of Medicine and Health Sciences. DMU is seeking a Patient Services Representative (PSR) who provides support to the physical therapy (PT) department in downtown Des Moines and West Des Moines locations and serves as the main point of contact for patients both in person and on the phone. The PSR communicates with patients in a warm, friendly manner to obtain information needed for scheduling and registering patients. The PSR ensures that all demographics and insurance information is collected and correctly entered into the Electronic Health Record (EHR). The PSR also collects copays, deductibles, coinsurance, and outstanding balances at the time of check-in.

What you’ll do:

• Front Desk Management:
  Welcome and assist patients, visitors, and students, manage phone calls, and maintain a tidy reception area.
• Appointment Coordination:
  Schedule patient appointments, handle registration, verify insurance, and ensure compliance with HIPAA in documentation.
• Financial Processing:
  Handle payments, copays, and deductibles, issue receipts, manage daily financial reconciliations, and oversee petty cash and deposits.
• Patient Documentation:
  Prepare paperwork for patient visits, update patient records, and fax necessary documents to relevant parties (i.e., insurance companies).
• Insurance Communication:
  Research and address insurance denials, ensuring effective resolution and communication.

What we are looking for:

• Minimum high school diploma or equivalent; preference for additional training or education associated with the medical field.
• Front office work experience in a medical office preferred.
• Experience with third-party payer regulations is desired.

*To see the full job description go to Position Description at the bottom of this posting.

Total Rewards:

Our employees are what make DMU special, so we treat them well! Our Total Rewards reflect this commitment. Qualified faculty and staff enjoy a generous employer contribution towards the medical plan, 10% retirement match, flexible work arrangements, community service time, tuition assistance, professional development funding, and access to wellness facilities with programs that promote a well-balanced lifestyle. Visit www.dmu.edu/employment to learn more about our benefits.

DMU is proud to offer employees generous benefits and perks, paid time off, free use of wellness facilities, and a host of employee engagement and recognition programs throughout the year.

About:

Founded in 1898, Des Moines University is a premier medical and health sciences institution comprising three colleges– College of Osteopathic Medicine, College of Podiatric Medicine and Surgery, and College of Health Sciences – offering ten graduate degree programs.

Our mission is to improve lives in our global community by educating diverse groups of highly competent and compassionate health professionals.

It is an exciting time to join DMU. In 2023, we relocated our primary academic and operational offices to a new 88-acre campus in West Des Moines, Iowa, while maintaining an active clinic on our former campus. This state-of-the-art campus includes technology-rich, flexible education spaces that support innovative teaching methods and connect faculty and students across all of our programs. Our new research facilities include a vibrant and spacious open laboratory, designed to foster collaboration and innovation.

DMU enhances our community’s quality of life by educating outstanding health professionals and leaders; providing expert, compassionate patient care; serving the community in diverse ways; and stimulating the central Iowa community.

At DMU you will make a meaningful contribution to the dynamic future of Medicine and Health Sciences by supporting a diverse community of faculty and staff with programs and services across the employee lifecycle.

Required Documents:

Resume, cover letter, and contact information for three professional references required at time of online submission. Apply at www.dmu.edu/employment .

Department: Physical Therapy Clinic

Status: Non-Exempt

Work Schedule: Monday-Friday 8:30am-5:00pm at 3200 Grand Ave, Occasionally Working at the RecPlex

Pay Rate: $22.41

Patient Services Representative

Apply now Job no: 492900
Work type: FT
Location: Des Moines
Categories: Staff

At DMU you will make a meaningful contribution to the dynamic future of Medicine and Health Sciences. DMU is seeking a Patient Services Representative (PSR) who provides support to the physical therapy (PT) department in downtown Des Moines and West Des Moines locations and serves as the main point of contact for patients both in person and on the phone. The PSR communicates with patients in a warm, friendly manner to obtain information needed for scheduling and registering patients. The PSR ensures that all demographics and insurance information is collected and correctly entered into the Electronic Health Record (EHR). The PSR also collects copays, deductibles, coinsurance, and outstanding balances at the time of check-in.

What you’ll do:

• Front Desk Management:
  Welcome and assist patients, visitors, and students, manage phone calls, and maintain a tidy reception area.
• Appointment Coordination:
  Schedule patient appointments, handle registration, verify insurance, and ensure compliance with HIPAA in documentation.
• Financial Processing:
  Handle payments, copays, and deductibles, issue receipts, manage daily financial reconciliations, and oversee petty cash and deposits.
• Patient Documentation:
  Prepare paperwork for patient visits, update patient records, and fax necessary documents to relevant parties (i.e., insurance companies).
• Insurance Communication:
  Research and address insurance denials, ensuring effective resolution and communication.

What we are looking for:

• Minimum high school diploma or equivalent; preference for additional training or education associated with the medical field.
• Front office work experience in a medical office preferred.
• Experience with third-party payer regulations is desired.

*To see the full job description go to Position Description at the bottom of this posting.

Total Rewards:

Our employees are what make DMU special, so we treat them well! Our Total Rewards reflect this commitment. Qualified faculty and staff enjoy a generous employer contribution towards the medical plan, 10% retirement match, flexible work arrangements, community service time, tuition assistance, professional development funding, and access to wellness facilities with programs that promote a well-balanced lifestyle. Visit www.dmu.edu/employment to learn more about our benefits.

DMU is proud to offer employees generous benefits and perks, paid time off, free use of wellness facilities, and a host of employee engagement and recognition programs throughout the year.

About:

Founded in 1898, Des Moines University is a premier medical and health sciences institution comprising three colleges– College of Osteopathic Medicine, College of Podiatric Medicine and Surgery, and College of Health Sciences – offering ten graduate degree programs.

Our mission is to improve lives in our global community by educating diverse groups of highly competent and compassionate health professionals.

It is an exciting time to join DMU. In 2023, we relocated our primary academic and operational offices to a new 88-acre campus in West Des Moines, Iowa, while maintaining an active clinic on our former campus. This state-of-the-art campus includes technology-rich, flexible education spaces that support innovative teaching methods and connect faculty and students across all of our programs. Our new research facilities include a vibrant and spacious open laboratory, designed to foster collaboration and innovation.

DMU enhances our community’s quality of life by educating outstanding health professionals and leaders; providing expert, compassionate patient care; serving the community in diverse ways; and stimulating the central Iowa community.

At DMU you will make a meaningful contribution to the dynamic future of Medicine and Health Sciences by supporting a diverse community of faculty and staff with programs and services across the employee lifecycle.

Required Documents:

Resume, cover letter, and contact information for three professional references required at time of online submission. Apply at www.dmu.edu/employment .

Department: Physical Therapy Clinic

Status: Non-Exempt

Work Schedule: Monday-Friday 8:30am-5:00pm at 3200 Grand Ave, Occasionally Working at the RecPlex

Pay Rate: $22.41

Advertised: 14 May 2025 Central Daylight Time
Applications close: Open Until Filled

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Provide support to the physical therapy (PT) department in downtown Des Moines and West Des Moines locations and serves as the main point of contact for patients both in person and on the phone. The PSR communicates with patients in a warm, friendly manner to obtain information needed for scheduling and registering patients. The PSR ensures that all demographics and insurance information is collected and correctly entered into the Electronic Health Record (EHR). The PSR also collects copays, deductibles, coinsurance, and outstanding balances at the time of check-in.

Provide support to the physical therapy (PT) department in downtown Des Moines and West Des Moines locations and serves as the main point of contact for patients both in person and on the phone. The PSR communicates with patients in a warm, friendly manner to obtain information needed for scheduling and registering patients. The PSR ensures that all demographics and insurance information is collected and correctly entered into the Electronic Health Record (EHR). The PSR also collects copays, deductibles, coinsurance, and outstanding balances at the time of check-in.

Des Moines University is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, ethnicity, creed, religion, age, disability, sex, gender, gender identity, sexual orientation, pregnancy, veteran status, genetic information and other characteristics protected by law (“protected class”). The EEO is the Law poster is available here . Applications by members of all underrepresented groups are encouraged to apply.

Jeanne Clery Act - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Des Moines University is required to disclose crime statistics for the past three years to prospective employees. This information is summarized in the Campus Crime Safety Report. For a copy of the report, click here , or if you have any questions please contact the building services manager at 515-271-1471.