Patient Services Representative

Vera French Mental Health Center; Davenport (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Tuition Reimbursement

Job summary

Vera French Mental Health Center in Davenport, IA seeks a Patient Services Representative to greet patients, coordinate appointments, and protect confidentiality. You will collect copays, verify information, and assist with forms to support quality patient care.

As the first point of contact, you will help clients feel welcome and informed about available services. A high school diploma and strong customer service skills are required, with comfort using Microsoft Office.

Qualifications

• High School Diploma (or equivalent) required.
• Excellent customer service or public relations skills required.
• Computer knowledge and Microsoft Office experience
• Office setting experience preferred.

Responsibilities

• Welcome and greet patients, families, and visitors.
• Coordinate patient appointments, answer inquiries, and provide information about Vera French services.
• Attain a high level of confidentiality and safeguard patient privacy.
• Collect copays, ensure accurate patient information, and assist patients with necessary documentation.

Skills

Customer service

Public relations

Education

High School Diploma

Tools

Microsoft Office

Computer literacy

Job description

JOIN OUR TEAM!

Vera French is looking for a Patient Services Representative to provide compassionate customer service to clients visiting our Davenport, Center Outpatient location. As a Patient Services Representative you will facilitate the smooth running of the mental healthcare environment and support the delivery of quality patient care. As the first point of contact for clients, you will play a critical role in their experience at Vera French. If you are looking to make a difference in your customer service career, this position may be for you!

WHAT YOU'LL DO:

• As the Patient Services Representative you will welcome and greet patients, families, and visitors
• You will coordinate patient appointments, answer inquiries and provide information about the services provided by Vera French.
• You will attain a high level of confidentiality and safe guard patient privacy.
• You will collect copays, ensure accurate patient information, and assist patients with the completion of any necessary documentation.

WHAT YOU'LL NEED:

• High School Diploma (or equivalent) required.
• Excellent customer service or public relations skills required.
• Computer knowledge and Microsoft office experience
• Office setting experience preferred.

WHO YOU ARE:

• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
• Persistent. Although it may take a while to achieve a goal, you do not give up.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.

Make an Impact: Our mission is to enhance the mental health of all in our community by providing quality, accessible and comprehensive care.

Learn and Grow: Vera French offers various in-house training opportunities CPR, Medication Management and other trainings through our learning management system. To encourage our staff to continue their education, Vera French also offers a Tuition Reimbursement and Loan Repayment program for all employees after one year of employment.

WHAT WE OFFER:

• Group Health, Dental and Vision insurance
  • UMR Healthcare
  • Delta dental and vision insurance
  • Employer paid life Insurance, AD&D, LTD through Mutual of Omaha
    • Supplemental life insurance, short term disability available
• 401(k) with employer contribution & matching
  • Employer contribution 3% of annual salary, vested day one
  • Employer matching 25% of every dollar put in by the employee, up to 6%
• Tuition Reimbursement & Loan Repayment Program
  • Every employee (full-time or part-time) is eligible after one year of service
• Supplemental Critical Illness and Accident Coverage through MetLife
• Paid time off
  • Nine paid holidays per year
  • Nine paid sick days per year accrued on a payroll basis
  • 2 weeks of vacation accrued on a payroll basis
  • Vera French Day

NOTIFICATION AND AUTHORIZATION TO REQUIRE A MEDICAL EXAMINATION

I hereby certify that, if hired, I will disclose any limitations I have that may impact my ability to do the job. I understand that I may also be required to undergo a pre-employment or post-employment medical exam by the VFCMHC' designated health practitioner.

NOTIFICATION AND AUTHORIZATION TO CONTACT REFERENCES AND CONDUCT BACKGROUND INVESTIGATION

I understand that I may be subject to a background check, and hereby authorize Vera French Community Mental Health Center, or any of its affiliates, to investigate my background to determine any and all information of concern as to my record, whether the same is of record or not, and I release employers and persons named in my application from all liability for any damages on account of his/her furnishing said information.

Additionally, you are hereby authorized to make any investigation of my personal history, educational background, military record, motor vehicle records, criminal records, and credit history through an investigative or credit agency or bureau of your choice. I authorize the release of this information by the appropriate agencies to the investigating service. I authorize and give permission for the individuals listed as references to provide written information and/or verbally discuss my background with Vera French Community Mental Health Center, or any of its affiliates.

This authorization, in original or copy form, shall be valid for this and any future reports and updates that may be required. I understand that passing the background check is a condition of employment. A negative background check can be grounds for dismissal, even if an offer has been made to me and I have been hired.