Patient Services Representative

UPMC; Coudersport (Potter County); On-site; USD 21,000 - 30,000; Part time

Job summary

UPMC Cole is seeking a Part-time Patient Services Representative to welcome patients, explain and collect copayments, and assist with registrations and scheduling. This role supports the patient portal navigation and helps connect patients to financial advocacy when needed.

The position expects strong customer service and proficiency with medical terminology and hospital systems. The incumbent will handle various shifts (6:30a-3p, 7:30a-4p, 12:30p-9p) at UPMC Cole, 1001 E.

Qualifications

• Two years of experience in medical, billing, fiscal or customer service preferred.
• Completion of high school or equivalent required.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet patients warmly upon arrival.
• Assist with self-arrival tech or desk check-in based on preference.
• Collect copayments and other payments at point of service.
• Update patient registration and insurance information at checkout.
• Schedule follow-up appointments and ancillary service scheduling at checkout.
• Provide navigation and clear instructions for using the patient portal and resources.
• Triage and route phone calls; support administrative tasks.
• Maintain HIPAA compliance and protect patient privacy.

Skills

Customer service

Communication

Computer skills

HIPAA knowledge

Education

High school diploma or equivalent

Tools

Epic

Medipac

Job description

Job Summary

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

• Location/Address: UPMC Cole (1001 E. Second Street, 16915)
• Status: Part-time 20 hours per week
• Shifts: 6:30a-3p, 7:30a-4p, and 12:30p-9p. Concentrating on (12:30p-9p)
• Days: Varied Days including weekends and holidays

Job Summary

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

• Location/Address: UPMC Cole (1001 E. Second Street, 16915)
• Status: Part-time 20 hours per week
• Shifts: 6:30a-3p, 7:30a-4p, and 12:30p-9p. Concentrating on (12:30p-9p)
• Days: Varied Days including weekends and holidays

Responsibilities

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran