Patient Services Representative

Vanguard Skin Specialists; Colorado Springs (CO); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Graduate School Stipend

Bereavement pay

Paid Maternity & Bonding Leave

Employee Discounts on products and est

Job summary

Vanguard Skin Specialists in Colorado Springs, CO is hiring a Patient Services Representative. The role focuses on high-volume scheduling over the phone, handling patient and doctor requests, preparing files, and other telephone administrative tasks to keep our multi-provider practice running smoothly.

This full-time position starts with training, then offers a hybrid schedule after onboarding. We value detail, compassion, and teamwork and provide benefits including PTO, tuition stipend, and

Qualifications

• High-volume scheduling over the phone and handling requests efficiently.
• Ability to manage inbound and outbound calls while maintaining accuracy.
• Excellent verbal and written communication and attention to detail.
• Team-oriented with a commitment to patient service excellence.

Responsibilities

• Schedule patients by phone for a multi-provider clinic.
• Assist with patient and doctor requests via phone.
• Prepare patient files and related administrative tasks.
• Maintain accurate records and schedule integrity.

Skills

Phone scheduling

High-volume calls

Attention to detail

Team collaboration

Job description

Job Details: Job Location: Colorado Springs, CO 80921, Salary Range: $19.00 - $21.00 Hourly, Join one of the Gazette’s Best Workplaces seven years in a row and one of the top 150 workplaces in Colorado by the Denver Post for the last six years! Vanguard Skin Specialists is a dermatology and plastic surgery practice serving communities in southern Colorado.

We are hiring for a Patient Services Representative, and our mission is to make a positive impact on our patients, our community, and our world. This mission drives everything we do from opening offices in underserved areas to sponsoring humanitarian projects to volunteering locally and abroad, and we believe delivering exceptional medical care requires investing in an extraordinary team and work environment.

“We make a positive impact on our patients, our community, and the world.” -- This is our mission and it is the motivation behind what we do.

Who We Are:

We are a multi-specialty medical practice with a set of operating principles that guide us -- excellence in patient care, one-team mentality, making a positive impact in this world. We believe we are the best at what we do.

We are fanatical about providing the best patient care without compromise. Our patient services representatives come in early and stay late to ensure patient concerns are addressed and our schedule is fully optimized for our patients and providers. We take care of our patients the way we would want our children, parents, and grandparents cared for. We work long, challenging days to make this happen. We expect you to help us sustain this level of excellent care.

We run a remarkably efficient and busy clinic. You will need to juggle many tasks while maintaining efficiency and ensuring all the small details are accounted for. Super human organization and attention to detail is a must.

We operate as one team. Our patients and your team members will count on you to be here, every single day, on time. If you have ever worked in a team environment, you understand how important that dedication is to your team, as well as to your personal success.

We believe it is possible to change the world. We give generously of our time and resources locally and around the world.

Job and Ideal Candidate:

• Responsibilities include high-volume scheduling over the phone, assisting with patient and doctor requests over the phone, preparing patient files, and other phone-related administrative tasks
• The right candidate will be able to manage a high volume of inbound and outbound calls. This is NOT a front office/receptionist position.
• Schedule patients utilizing electronic scheduling for a multi-provider, multi-specialty medical practice -Minimum typing speed 50 wpm
• Manage patient communication with compassion and integrity
• Attention to extreme detail and accuracy

Qualifications:

• We don’t require prior experience. We do require an unwavering commitment to excellence. We need a promise from you to push yourself to become the very best. We’ll train you and help you get there.
• Proven track record of working well on teams and delivering excellence
• Excellent verbal and written skills required. Customer service experience a plus
• Alignment with the values and mission of Vanguard Skin Specialists

Schedule:

This is a full-time position with business hours Monday to Friday. This position is based out of our HQ office in Colorado Springs. This position includes a hybrid schedule after the training completion.

Reviews:

Vanguard Skin Specialists believes in providing regular feedback and encouraging professional development. For the first year, you will have reviews every quarter with the opportunity for compensation increases. After one year, you will be included in the next of our upcoming semi-annual spring or fall review cycles for your formal reviews, and thereafter your compensation reviews will occur in that cycle (fall or spring) annually.

The practice promotes from within which provides opportunity for growth and advancement.

Compensation & Benefits:

Compensation is $19 - $21 per hour (based on experience) with eligibility for overtime and paid time off. The practice covers a portion of the premium for medical benefits and offers vision, dental, and 401K.

• Paid Time Off
• Graduate School Stipend
• Bereavement pay
• Paid Maternity & Bonding Leave
• Employee Discounts on products and aesthetic services

Physical Working Conditions:

• Must be able to remain in a stationary position 90%
• The other 10%, occasionally move about inside the office to access file cabinets, office printer, etc.
• Operate a computer and other office machinery, such as a calculator, printer, copier, scanner, or fax
• Be able to communicate accurately, effectively and frequently
• Can identify color on the computer and software used

About Us:

• Some other things you should know about us…
• We are growing quickly
• Our management team has been promoted from within
• Our team has extremely high expectations of each other
• Our clinic is busy and hard working
• We love what we do

To learn more about us, go to www.vanguardskin.com.

Offers of employment will be contingent on successful pre-employment screening for this position. The screenings will include background checks, drug screens, employment and education or licensure/certification verification, and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Vanguard Skin Specialists is a privately-owned medical practice that seeks to glorify God by serving patients and the community with humility, integrity, and excellence. Vanguard’s mission is to make a positive impact on our patients, our community, and our world. As a faith-driven organization, Vanguard will support and undertake initiatives and endeavors that support and further Vanguard’s stated purpose, mission, and values.

Vanguard Skin Specialists strives to be a workplace of choice for professionals who see medicine as a calling. We value employees (referred to as “team members”) who come from all walks of life and religious backgrounds. Team members are not required to share or practice the founders’ religious beliefs and have the right to excuse themselves from any function which compromises their own religious convictions. Any experience of distress or felt discrimination must be reported to HR or a direct supervisor immediately.

Vanguard Skin Specialists is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.