Patient Services Representative

BrightView, LLC; Chesapeake (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO (Paid Time Off)

401k with employer match

Training and certification programs

Comprehensive benefits (medical, etc.)

Tuition reimbursement

Job summary

BrightView Health is seeking a Patient Services Representative to be the first point of contact, delivering a warm, welcoming in-clinic experience and guiding patients through the intake and scheduling process. You will handle administrative duties, collect co-pays, and coordinate with clinical teams while upholding HIPAA compliance and patient confidentiality, contributing to a smooth recovery journey.

Ideal candidates have 2+ years front desk experience, strong communication, empathy, and a

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service-centric approach to work, with initiative to solve patient inquiries.
• Empathetic and compassionate to support recovery journeys.
• Able to work with diverse patients and colleagues.
• Strong problem-solving mindset with urgency.
• Team-oriented in a multidisciplinary healthcare environment.
• Adaptable in a dynamic work setting.
• Familiarity with MS Office (Outlook, Teams, Word) preferred.

Responsibilities

• Serve as first point of contact for patient inquiries and scheduling.
• Collect point of service payments, including patient copays.
• Coordinate with clinic teams and central support for appointments and follow-ups.
• Maintain accurate patient accounts, including insurance and billing information.
• Ensure HIPAA and related regulatory requirements are understood and followed.

Skills

Excellent communication

Customer service oriented

Empathy and compassion

Problem solving

Team player

Adaptable and agile

MS Office proficiency

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Overview

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

Responsibilities

• ADMINISTRATIVE DUTIES:
  • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
  • Schedule and confirm patient appointments.
  • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• COORDINATION AND COMMUNICATION:
  • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
  • Attend required meetings/huddles and collaboration within clinic team.
• DOCUMENTATION AND COMPLIANCE:
  • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
  • Familiarity with HIPAA and 42-CFR part 2 desired.

KNOWLEDGE SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements

Qualifications

• EXPERIENCE
• 2+ years of prior front desk experience preferred.
• EDUCATION:
• High School Diploma or equivalent

BRIGHTVIEW HEALTH BENEFITS AND PERKS:

• PTO (Paid Time Off)
• Immediately vested and eligible in 401kprogram with employer match.
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Tuition Reimbursement after 1 year in related field

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.