Patient Services Representative

BrightView; Willoughby (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO

401k match

Training programs

Benefits package

Tuition reimbursement

Job summary

BrightView Health is seeking a Patient Services Representative to be the first point of contact for patients, ensuring a warm, welcoming in-clinic experience and helping patients navigate appointments and payments.

You will perform front desk duties, coordinate with clinic teams, and maintain accurate patient records while ensuring privacy compliance and a patient-centered approach in a fast-paced healthcare setting.

Qualifications

• 2+ years front desk experience preferred.
• High School Diploma or equivalent required.

Responsibilities

• Serve as first point of contact for patient inquiries and services.
• Schedule and confirm patient appointments.
• Collect copays and patient payments.
• Maintain accurate patient accounts and insurance information.
• Coordinate with clinic teams and central support.
• Ensure HIPAA and CFR compliance.

Skills

Verbal communication

Customer service

Empathy

Multicultural sensitivity

Problem solving

Team player

Adaptability

MS Office familiarity

Compliance culture

HIPAA knowledge

Education

High School Diploma

Tools

MS Office Suite

Job description

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

• ADMINISTRATIVE DUTIES
  • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
  • Schedule and confirm patient appointments.
  • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• COORDINATION AND COMMUNICATION
  • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
  • Attend required meetings/huddles and collaboration within clinic team.
• DOCUMENTATION AND COMPLIANCE
  • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
  • Familiarity with HIPAA and 42-CFR part 2 desired.

Knowledge Skills, and Abilities

• Excellent verbal and written communication skills
• Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView's patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView's culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements
• EXPERIENCE
• 2+ years of prior front desk experience preferred.
• EDUCATION
• High School Diploma or equivalent

BrightView Health Benefits and Perks

• PTO (Paid Time Off)
• Immediately vested and eligible in 401k program with employer match.
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Tuition Reimbursement after 1 year in related field

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.