Patient Services Rep (PSR) | PRN

Sioux Center Health; Aberdeen (SD); On-site; USD 25,000 - 32,000; Full time

Job summary

Avera Pain Management Aberdeen is seeking a Front Desk/Registration Clerk to greet patients, verify demographics and insurance, and manage registrations. The role involves handling calls, scheduling, and coordinating with clinical staff to ensure smooth patient flow.

The position requires effective communication, basic clerical duties, and a focus on patient service within a multidisciplinary team at the Aberdeen clinic.

Qualifications

• Ability to communicate effectively with others and verify demographics, insurance, and payments.
• Visual acuity adequate to perform position duties.
• High School or GED Equivalent or 1-3 months related experience or training.

Responsibilities

• Welcomes patients, checks them in and completes registration including demographics, insurance, and service payments.
• Verifies insurance, obtains authorizations, and signs consent/waiver forms as needed.
• Scans pertinent information into the patient record.
• Answers calls/messages/faxes and routes to appropriate departments.
• Maintains computer appointment scheduling per office policies.
• Coordinates nurse, physician, and patient time to expedite care and directs patients to ancillary services.

Skills

Communication skills

Customer service

Education

High School or GED Equivalent or 1-3 months related experience

Job description

Location:

Avera Pain Management Aberdeen

Worker Type:

PRN

Work Shift:

Day Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$18.00 - $23.25

Position Highlights

This position will float to all of our specialty clinics. Hours are based on need M-TH 8-5 and Fridays 8-Noon to help cover PTO, sick calls, leaves of absence, census, etc.

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Works in the various reception areas throughout the Clinic and is responsible for helping the patients to access the Clinic's system for care.

What you will do

• Welcomes patients, checking them in and completing registration which includes verifying demographics, insurance and collection of any service payments.
• Responsible for insurance verifications, authorizations and getting consent and waiver forms signed as appropriate.
• Responsible for scanning all pertinent information into the patient’s record.
• Answers and addresses calls, messages and/or faxes, routing them to appropriate individuals/departments if needed.
• Maintains computer appointment scheduling and follows office scheduling policies/parameters.
• Expedites delivery of care by coordinating nurse, physician, and patient time. Acts as public relations agent for the physicians by serving the patients in a friendly, efficient manner. Directs patients to ancillary services as needed.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].