Patient Services Rep/Phlebotomist (MAKO)

Makomedical; Fayetteville (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative/Phlebotomist to join their team. In this role, you will be responsible for collecting specimens, ensuring accurate data entry, and maintaining high standards of patient care. Your expertise in phlebotomy, coupled with strong customer service skills, will be essential in providing quality service in a fast-paced environment. This position offers opportunities for ongoing training and professional development, making it an ideal choice for those looking to advance their careers in the medical field.

Qualifications

• Must have excellent phlebotomy skills for various age groups.
• Ability to work independently and produce quality work in a fast-paced environment.

Responsibilities

• Collect specimens and ensure accurate data entry for patient registration.
• Process specimens and maintain phlebotomy logs while following departmental protocols.

Skills

Phlebotomy

Data Entry

Customer Service

Attention to Detail

Communication

Education

High School Diploma

Medical Training (Preferred)

Phlebotomy Certification (Preferred)

Job description

Join to apply for the Patient Services Rep/Phlebotomist (MAKO) role at Mako Medical

• Collect specimens according to established procedures, including drug screens, blood samples, and processing pathology and cytology samples.
• Research test/client information and verify all written and electronic orders using lab technology systems or directories of services.
• Complete all data entry requirements accurately, including patient registration and test orders from requisitions.
• Enter billing information and collect payments as required, safeguarding assets and credit card information.
• Process specimens by labeling, centrifuging, splitting, and freezing as needed.
• Use iLabs for assigned accounts daily to ensure accurate billing data.
• Provide CIR and PPE Resolution reports to the Director as scheduled.
• Perform clerical duties such as data entry, inventory management, stocking supplies, and answering phones when needed.
• Follow departmental policies, protocols, and procedures, ensuring staff compliance.
• Verify patient demographic information and initials, including patient signatures post-venipuncture, to ensure proper labeling.
• Assist with compiling and submitting monthly statistics and data.
• Maintain phlebotomy logs, including maintenance and temperature logs, promptly and regularly.
• Complete ongoing training and stay updated with phlebotomy techniques.
• Travel to off-site or off-normal shift meetings as required.
• Participate in special projects and team activities.
• Keep up-to-date with company communications.

Job Requirements

• Ability to produce quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Excellent phlebotomy skills, including pediatric and geriatric care.
• Flexibility to work weekends, holidays, on-call, and overtime based on staffing needs.
• Adherence to MAKO policies, including dress code, safety, and core principles.
• Reliable transportation, valid driver’s license, and clean driving record if applicable.
• Strong customer focus; effective communication with peers, supervisors, and patients; adaptability; and knowledge of business operations.

Physical Requirements

• Lift objects weighing 1-15 pounds frequently; 16-25 pounds occasionally; 26-40 pounds rarely; above 41 pounds only with assistance.
• Sit or stand for long periods; perform repetitive tasks; travel as needed.
• Use phone and PC extensively; demonstrate fine dexterity, bending, kneeling, pushing, pulling, reaching, and twisting.

Required Education

• High school diploma or equivalent.
• Medical training preferred (medical assistant or paramedic).
• Phlebotomy certification preferred; required in CA, NV, WA.

Work Experience

• Preferred: 1 year of phlebotomy experience.
• Experience in customer service and data entry preferred.