Patient Services Rep/Phlebotomist FT (MAKO)

Mako Medical; Norcross (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Services Rep/Phlebotomist to join their team. This role involves collecting and processing specimens, ensuring accurate data entry, and maintaining compliance with safety protocols. Ideal candidates will have strong phlebotomy skills, excellent customer service abilities, and a commitment to delivering quality work in a fast-paced environment. If you are passionate about patient care and thrive in a dynamic setting, this opportunity is perfect for you. Join a supportive team that values your contributions and offers a pathway for professional growth.

Qualifications

• High school diploma or equivalent required; medical training preferred.
• Phlebotomy certification preferred; experience in phlebotomy is a plus.

Responsibilities

• Collect specimens and process samples according to established procedures.
• Verify test/client information and complete data entry accurately.
• Maintain phlebotomy logs and assist with monthly statistics.

Skills

Phlebotomy skills

Customer service

Data entry

Attention to detail

Communication skills

Education

High school diploma

Medical training (preferred)

Phlebotomy certification (preferred)

Job description

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Responsibilities

1. Collect specimens according to established procedures, including drug screens, blood samples, and processing pathology and cytology samples.
2. Research test/client information and verify all written and electronic orders using lab technology systems or directory of services.
3. Complete all data entry requirements accurately, including patient registration and test order entry from requisitions.
4. Enter billing information and collect payments when required, safeguarding assets and credit card information.
5. Process specimens (labeling, centrifuging, splitting, freezing) as required by test order.
6. Use iLabs daily for assigned accounts to ensure accurate billing data.
7. Provide CIR and PPE Resolution reports to the Director as scheduled.
8. Perform clerical duties such as data entry, inventory management, and answering phones as needed.
9. Follow departmental policies, protocols, and procedures, ensuring staff compliance.
10. Verify patient demographic info and initials, including patient signature post-venipuncture, to ensure correct labeling.
11. Assist with compiling and submitting monthly statistics and data.
12. Maintain phlebotomy logs, including maintenance and temperature logs.
13. Complete training and stay updated on phlebotomy techniques.
14. Travel to off-site or after-hours meetings if needed.
15. Participate in special projects and teams.
16. Stay informed on company communications.

Job Requirements

• Ability to produce quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Excellent phlebotomy skills, including pediatric and geriatric care.
• Flexibility to work weekends, holidays, on-call, and overtime as needed.
• Adherence to company policies, dress code, and safety guidelines.
• Reliable transportation, valid driver’s license, and clean driving record if applicable.
• Strong customer focus and effective communication skills.

Physical Requirements

• Lift objects weighing 1-15 pounds frequently; 16-25 pounds occasionally; 26-40 pounds seldom; over 41 pounds not to be lifted without assistance.
• Sit or stand for long periods; perform repetitive tasks.
• Travel required.
• Use phone and PC extensively.
• Perform fine motor skills and bending/kneeling as needed.

Education and Experience

• High school diploma or equivalent.
• Medical training preferred (medical assistant or paramedic).
• Phlebotomy certification preferred; required in CA, NV, WA.
• One year of phlebotomy experience preferred.
• Customer service experience in retail or service environment preferred.
• Keyboard/data entry experience.

All requirements are subject to modification for accommodations. MAKO is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.