Patient Services Rep- Missouri Baptist

Missouri Baptist Medical Center; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Missouri Baptist Medical Center in St. Louis County seeks a Patient Services Representative to be the first point of contact for the front office. You will perform patient check-ins, scheduling, and manage financial records, while coordinating with billing to ensure accurate charge capture.

The ideal candidate will bring 2–5 years of front desk experience and familiarity with insurance referrals, empowering smooth patient flow in a busy clinic environment.

Qualifications

• High School Diploma or GED required.
• 2–5 years of experience in front desk/administrative healthcare roles preferred.
• Experience with insurance referrals and patient check-ins is a plus.

Responsibilities

• Handles patient check-ins and front desk duties with attention to detail.
• Verifies health insurance information and educates patients on regulations.
• Performs data entry of service charges and assigns diagnostic codes.
• Coordinates information with Central Billing Office to ensure charges are captured.

Education

High School Diploma or GED

Job description

Additional Information About The Role

Do you enjoy being a service to others, have a passion for healthcare, and do you want to work in a department with room to grow? Our Neurosurgery Clinic wants to add a new Patient Services Rep to their great team. Our ideal candidate will be friendly, reliable, and adaptable to an evolving practice. Previous experience with insurance referrals and other front desk work is ideal.

• 8a-4:30p
• Monday - Friday

Overview

Missouri Baptist Medical Center, an acute care hospital in St. Louis County, offers a full continuum of medical and surgical services, including heart care, cancer, women and infants, breast health, gastrointestinal, orthopedic, stroke, therapy, wound and pain management services. The hospital has a 24-hour adult emergency department and cares for pediatric patients at a separate emergency department in collaboration with St. Louis Children’s Hospital.

Missouri Baptist is the first and only hospital in St. Louis County to be named a Magnet hospital by the American Nurses Credentialing Center (ANCC). The prestigious designation is the highest credential a health care organization can receive for nursing excellence and quality patient care. This recognition has been accomplished by less than nine percent of hospitals nationwide. Additionally, U.S. News & World Report ranked the hospital #2 in the St. Louis metro area.

Role Purpose

The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
• Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

Education

• High School Diploma or GED

Experience

• 2-5 years

Benefits And Legal Statement

BJC Total Rewards

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

• Not all benefits apply to all jobs

Equal Opportunity Employer