Patient Services Rep II- Primary Care

NemoursCareerSite; Abington Township (PA); On-site; USD 40,000 - 56,000; Full time

Job summary

Nemours is seeking a detail-oriented Medical Office Assistant to organize and operate office systems for appointment scheduling, patient intake, data verification, and financial transactions. The role includes documenting referrals, handling no-shows and cancellations, answering calls, and maintaining patient records in EPIC.

Responsibilities also cover Medicaid guidance, arranging transportation, improving processes, and supporting smooth patient flow.

Qualifications

• High School diploma or equivalent is required.
• Minimum 2 years of medical experience preferred.
• Computer/typing skills required for clerical tasks.
• EPIC experience preferred in a physician's office.

Responsibilities

• Receive patients in a professional and caring manner.
• Update demographics and insurance information.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancellations.
• Answer telephone with proper etiquette.
• Maintain medical records.
• Register patients and post charges, receipts, and deposits.
• Order clerical and clinical supplies; maintain records.
• Monitor waiting rooms and inform patients of delays.
• Advise families about Medicaid coverage and Nemours Financial Assistance.
• Assist with transportation arrangements and patient flow.
• Prepare office communications.
• Participate in quality improvement activities.
• File patient charts and scan documents into EPIC.
• Maintain inventory; manage mail and lab reports.

Skills

Accepts feedback

Asks clarifying questions

Gives accurate information

Suggests improvements

Willing to change

Team player

Active listening

Resource management

Takes direction

Proactive thinking

AIDET and patient rapport

Punctuality and time management

Attendance in meetings

Office procedures

Clerical support

Education

High School diploma or equivalent

Tools

EPIC system experience

Computer/typing skills

Job description

Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.

ESSENTIAL RESPONSIBILITIES

• 1. Receive patients in a professional and caring manner.
• 2. Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
• 3. Schedule and confirm appointments.
• 4. Obtain authorization and pre-certification.
• 5. Document and follow up on referrals.
• 6. Document and follow up on no-shows and cancelations.
• 7. Answer telephone using proper phone etiquette and direct calls accordingly.
• 8. Maintain content and organization of medical records.
• 9. Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
• 10. Order clerical and clinical supplies and maintain records.
• 11. Monitor waiting rooms and keep patients informed as to schedule delays.
• 12. Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
• 13. Assist with arrangements for transportation
• 14. Assist with patient flow.
• 15. Prepare office communications
• 16. Participate in quality improvement activities
• 17. Filing of patient charts, correspondence and related documentation scan documents into EPIC.
• 18. Maintain inventory of supplies and forms
• 19. Open and sort mail, lab reports and consultation reports. Stamp "received" and distribute for Provider review.

ADDITIONAL REQUIREMENTS

PERFORMANCE SKILLS

• 1. Accepts feedback
• 2. Asks questions for clarification
• 3. Gives accurate information
• 4. Makes suggestions for improvements
• 5. Is willing to accept change
• 6. Works as a team member
• 7. Uses listening skills
• 8. Manages resources prudently
• 9. Takes direction
• 10. Thinks pro-actively
• 11. Establishes positive rapport with patients and families, uses AIDET
• 12. Reports to duty promptly and utilizes time effectively to provide clerical support
• 13. Utilizes sick and vacation days appropriately
• 14. Participated in conferences/in-services
• 15. Attends staff meetings

POSITION QUALIFICATIONS

• High School diploma or equivalent
• 2 years minimum medical experience
• Computer/typing skills required
• Clerical experience in a physician's office preferred; EPIC experience preferred