Patient Services Rep II (Eye and Dental)

Uphams Corner Health Center; Boston (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Uphams Corner Health Center seeks a Patient Services Representative – Level II to support the Eye and Dental Care Departments. You will greet patients, collect demographics, schedule visits in the EMR, collect copays, and coordinate with clinics to ensure timely care.

The role requires strong communication, data entry, and customer service skills in a fast-paced environment; bilingual capabilities are highly valued. This is a full-time, on-site position in Dorchester, MA.

Qualifications

• High School Diploma or GED equivalent.
• Excellent communication and sensitivity to patients’ needs.
• Ability to work effectively within a team.
• Proficient data entry, typing and customer service skills.

Responsibilities

• Register patients; collect and enter demographic info; assign insurance coverage.
• Schedule appointments accurately in the EMR.
• Collect payments including copayments or coinsurance.
• Answer phones, schedule appointments, and greet patients.
• Observe waiting area and address patient needs.
• Assist patients with forms including medical history and surveys.
• Monitor patient lists and work queues.
• Coordinate with other departments to meet patient needs.
• Obtain referrals when necessary.
• Call patients to remind them of appointments.
• Scan and archive patient information in charts.
• Translate for providers or take messages as needed.
• Monitor prior authorizations and send docs for approvals.
• Follow HIPAA and health center policies.
• Perform other duties as assigned by supervisor.

Skills

Data entry

Customer service

Communication

Teamwork

Typing

Education

High School Diploma or GED

Tools

EMR system

Microsoft Office

Job description

Job DetailsJob Location: 636 Columbia Rd - Dorchester, MA 02125Position Type: Full Time 30+ hoursEducation Level: High SchoolSalary Range: $19.00 - $26.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalPosition Title: Patient Services Representative – Level II Department: Eye/Dental ReceptionSupervisor: Patient Services ManagerHours Per Week: Full-Time (40 hours) FLSA Status: Non-Exempt

Pay Range: The expected base pay for the position is $19 - $26 per hour, commensurate with experience, and may be increased based on other factors, such as language, certifications, etc.

Primary Function:

The Patient Services Representative performs various reception, appointment booking, secretarial and/or clerical tasks while functioning as support staff to the Eye and Dental Care Departments.

Duties & Responsibilities:

• Register patients; collect and enter accurate demographic information; and obtain and assign appropriate insurance coverage(s) based on visit type.
• Accurately schedule appointments in the patient’s Electronic Medical Record (EMR).
• Collect payments from patients. These may include outstanding balances, copayments or coinsurance.
• Answer telephone, schedule appointments and greet patients.
• Observe waiting area to ensure all patients have needs addressed and are informed of any delays.
• Assist patients with the completion of various forms including medical history, SDOH forms and surveys.
• Monitor and work applicable patient lists, in-baskets and work queues.
• Coordinate with other health center departments when needed to ensure patients’ needs are met.
• Obtain and reach out to referrals when necessary.
• Call patients and remind them of their appointment.
• Scan and archive appropriate patient information in patient charts.
• Translate for or take messages for providers as needed.
• Monitor medical prior authorizations, sending documentation for approvals as required.
• Follow all health center policies and procedures including patient confidentiality/HIPPA.
• Perform other duties as required by the position or as assigned by supervisor.

QualificationsMinimum Basic Knowledge:

• High School Diploma or its equivalency (GED Certificate).

Experience & Qualifications:

• Excellent communication skills and sensitivity to patients’ needs.
• Ability to work effectively within a team.
• Proficiency in data entry, typing and exceptional customer service skills is required.
• Ability to work in a fast-paced environment, prioritize tasks in an organized manner.
• Knowledge of Microsoft Office Suite as well as a willingness to learn other computer programs.
• Bilingual language skills in English and Cape Verdean Creole, Portuguese or Spanish highly preferred.

Essential Functions:

• Greet, register and check-in patients for their scheduled appointments; collect demographic, account, insurance data; work with patients on consents and form completion; collect co-payments and self-payments; verify insurance coverage prior to and on the date of service for all patient visits.
• Provide exceptional customer service delivery to UCC patients and to other staff; collaborate with other staff and work as a team.
• Answer phones and schedule appointments, plus work to ensure the provider schedules are consistently full as far in advance as possible.
• Comprehensively and timely manage the various patient work queues.

Physical Requirements:

Refer to the ‘ADA Physical Efforts Checklist’.

Supervisory Responsibility:

None

Define Access Level to PHI:

Level 2: Authorized to access patient demographic data with only minimal reference to treatment or diagnostic information as needed to function. Staff in this category level should confine the use of PHI to the minimum necessary required and should not access or read parts of the medical record not needed to perform assigned duties.