On-Call Dental Receptionist

Sunset Health; Yuma (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Sunset Health in the United States is seeking a courteous front desk associate to greet patients, answer calls, schedule appointments, and verify insurance eligibility. You will collect copays and assist with patient paperwork in a fast-paced healthcare setting.

The role involves maintaining accurate patient records, coordinating with care teams, and ensuring a welcoming, HIPAA-compliant environment. 1+ year of clerical or customer service experience in healthcare is preferred.

Qualifications

• Must possess strong communication skills and professionalism.
• Experience in healthcare clerical work is preferred.
• Experience with electronic medical records (EMR) is preferred.

Responsibilities

• Greet patients and visitors in person or by phone and assist with inquiries.
• Answer incoming calls and schedule appointments or direct to the appropriate staff.
• Verify insurance eligibility and collect co-pays or fees as applicable.
• Maintain patient records and assist with paperwork as needed.
• Collaborate with providers and dental support staff to improve workflow.

Skills

Heavy phone volume

Scheduling

Insurance eligibility verification

EMR experience

Customer service

Medical records preparation

Education

High School or better

Tools

EMR software

Computer skills

Job description

ESSENTIAL JOB RESULTS

• Greets patients and visitors in person or on telephone; answers and/or refers patient inquires, takes messages, promptly has patients sign in for scheduled appointments.
• Answer incoming phone calls, schedules appointment(s), or direct callers to the appropriate staff member or department.
• Checks in patients, runs insurance eligibility, acquires patient financial status, collects co-pays and lab fee’s as appropriate or collects fees from patients eligible for the sliding fee scale.
• Verifies daily transactions. Reconciles cash register receipts daily. Generate reports of all collections, maintain daily logs of reimbursed funds, provides historical references for each.
• Voids encounters as needed to avoid unnecessary charges.
• Demonstrates teamwork by helping members of team with workload; collaborates with providers and dental support staff to improve patient workflow.
• Registers new patients, obtaining vital personal, financial, and other required information needed for reporting purposes. Completes patient information and demographic information fields in the electronic medical record, and scans in appropriate paperwork.
• Maintains established patients’ charts, verifying forms and demographics at each visit and update on a yearly basis.
• Assist patients with completing required paperwork.
• Provides information about discounted services, determines patient eligibility for discounted services, collecting proper documents for eligibility, and properly completes 30 Business Day Applications, used for funding purposes. Refers and schedules appointments with Eligibility Workers.
• Calls scheduled patients daily to verify upcoming appointment(s), ensures required data for the appointment is available.
• Monitor daily templates and schedules.
• Report any patient concerns or complaints to supervisor or via Compliatric reporting module.
• Actively working with the referral and medical records department, coordinating delivery of records and request for new referrals.
• Assists in the tidiness of the reception area/waiting room; maintains a safe and welcoming environment, reporting damage of furniture and equipment to supervisor, and monitoring good patient flow.
• Actively participating in staff meetings and working toward accomplishing department goals and objectives; ability to work well with team members. Accomplishing related results as needed.
• Adhere to HIPAA confidential practices for patient information; aware of the organization’s protocols and adhering to their requirements.
• Maintains current knowledge of SH Policies and Procedures that pertain to department.
• Monitors and maintain inventory of supplies and forms for registration duties. This position frequently types, faxes and assists various staff in other job duties when necessary.
• Sterilization of dental instruments and ensures exam room cleanliness as needed.
• Pre-authorizations for patient treatment
• Other duties as assigned.

Travel Required

No .

Qualifications

Skills

Required

Intermediate

Basic Computer Skills Intermediate

Education

Required

High School or better.

Experience

Preferred

Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records and with electronic medical records experience preferred.

Previous clerical and customer service experience in a fast-paced health care environment preferred.

Licenses & Certifications

Required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.